Eric Browne

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Customer Spotlight: Improving Accountability at Scribe Software

Eric Browne - Jun 1 2010 - 3:05pm

John GravelyJohn Gravely is Vice President of Marketing and Product Marketing for Scribe Software, a provider of data migration and integration software for a wide range of applications, including popular CRM and ERP programs.  We asked John to share his experience using Smartsheet.


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Product Update - Google Calendar Integration

Eric Browne - May 17 2010 - 10:47am

On the product front, we've added integration between Smartsheet and your favorite calendar (Google, Outlook, Apple, etc.).  Our goal is to help you get more done, whether that means being logged in to Smartsheet on your computer or mobile device, viewing key tasks in your calendar, or living in email, so calendar integration was an obvious next step.

Building on our previous Google Apps integration (single sign-in, Google Docs), we're happy to add Google Calendar sync, which includes the ability to:... Read more

Product Update - Gantt chart view

Eric Browne - Feb 15 2010 - 7:23pm

In our most recent product release, we added a Gantt chart view to Smartsheet.  You can now switch easily between a grid view, calendar view and Gantt view of key tasks and their start/end dates.  A large number of our customers found Smartsheet as they searched for a better project management tool.  While encouraging us to avoid the complexity of project management software like Microsoft Project, many did ask us to add a Gantt chart that they could use in the project kickoff meeting with a client or at status meetings with the project team.  You can display a task's % ... Read more

Collaboration is Good, but Work Management is Better

Eric Browne - Jan 28 2010 - 12:41pm

Many people describe Smartsheet as a collaboration tool, and they're right.  A big part of Smartsheet's value lies in enabling team members to share a project sheet, task list, sales pipeline or some other list of work that needs to get done.   However, when people say collaboration they're often thinking of chat, web meetings, shared appointment calendars, brainstorming and a lot of other 'Web 2.0' ways to interact with colleagues.  We're all for that, but we're not looking to emulate WebEx, or replace your Outlook or Google Calendar, or compete with Google Wave on the ... Read more

Smartsheet Delivers Sales Pipeline Solution for Google Apps

Eric Browne - Oct 21 2009 - 6:30pm

Smartsheet has integrated with Google Apps to create an easy to use Sales Pipeline Management solution.  Adopting a CRM application like Salesforce is often a challenge.  If you’re used to using spreadsheets for tracking deals, you will be forced into a new look & feel, process, complexity and higher cost structure.  Many companies start managing a sales pipeline in a spreadsheet.  However, at some point, that pr... Read more

Smartsheet Integrates with Google Docs

Eric Browne - Oct 14 2009 - 6:11pm

Smartsheet integration with Google Docs is now available.  The integration enables any Smartsheet user to attach, import from, or export to Google Docs.... Read more

IE 8 - Faster, But Still Trailing

Eric Browne - Apr 14 2009 - 12:05pm

Microsoft recently released version 8 of Internet Explorer (IE) and we're glad to see that it's faster than IE 7.  As a rich, JavaScript-based Internet application, the faster the browser, the better our user experience. 
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The (subliminal) Benefits of Customer Feedback

Eric Browne - Mar 19 2009 - 4:46pm

Few would argue that customer feedback is extremely valuable. But how do companies really make use of it? We have a feedback link in our application and a support email from our Help section that we monitor on a daily basis. Customer feedback has increased by a factor of 3 since our last release, corresponding to a jump in signups and usage. This surge prompted me to spend a little time thinking about the role of customer feedback in the product development process. I came to the following four conclusions:... Read more

Smartsheet and Google Docs

Eric Browne - Dec 4 2008 - 12:31pm

We got an email the other day asking "how does this [Smartsheet] compare to Google Docs?"  As you might guess, we get this question occasionally.  We find Google Documents quite useful for some things like back and forth edits on web copy.... Read more