What began with one radio station in 1971, has skyrocketed to include more than 200 radio stations across 14 countries of North and South America, reaching over 200,000,000 people. To keep up with the explosive growth, the Bible Broadcasting Network (BBN), has taken to the cloud, and in particular Smartsheet, to better manage its operations.
On the Move, In the Cloud
Today, with 136 stations in the US and 92 stations in South America, the BBN management team isn’t resting on its laurels, or relaxing comfortably behind their desks.
“I am often traveling all over our territory, and I always have my iPhone and iPad with me,” Jason Padgett, Operations and Business Manager at BBN. “I go into any site visit confident that I amalways able to keep in touch with my team and check in on the status of any project through Smartsheet on my mobile,” said Padgett.
Additionally, many of the network’s IT technicians are responsible for work in the field and on-site at various locations helping employees and station staff. “It’s absolutely mission critical technicians are able to keep up with questions, department progress reports and new assignments via Smartsheet on mobile devices. It’s become our defacto way of managing our business.”
Looking Back: How Heavenly Work Management Came to Be
In 2010, BBN was headed for a busy season of station acquisition and aggressive expansion. It was clear that the network’s system of hard copy documentation and fragmented communication was too archaic to keep up with the fast-paced decision making required for BBN’s ambitious expansion goals.
“Most of our workload fell on department heads to track manually. Hard copies of documents were haphazardly archived. It made reflecting on past projects difficult,” said Padgett.
Padgett searched for a workflow management tool that would benefit every department and simultaneously bring the network’s technology systems into the 21st century. Most important criteria? The tool had to be flexible enough to manage daily task lists or large, complex projects.
When they found Smartsheet, Padgett knew it was the solution he’d been looking for. “The spreadsheet layout made it really easy to get started and was simple for me to introduce to the everyone at the network. Our teams loved the idea of shared accountability; pretty quickly everyone began assigning tasks and taking ownership of pieces of projects that they were working on.”
Today: Smartsheet Across the Network
In the two years since, every department at BBN has come to rely on Smartsheet in their daily operations. Here are a few examples of how BBN is working together with Smartsheet:
“We also track and manage our budget for each acquisition in Smartsheet. All related documents, from the initial bid for a station to the final acquisition price are attached to the project sheet for easy reference.”
Now everything is centralized in Smartsheet, including documents detailing government regulations and the steps that network management is taking to meet each one. With Smartsheet, planning for this effort and progress towards goal completion can extend beyond just one person. Collaboration fuels preparation.
No Frills, Just Collaboration
“It’s been incredible to see every department at BBN find their own way of adopting Smartsheet into their workflow. We like things that just work – no frills, no unnecessary complications. That’s Smartsheet,” said Padgett.