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Frequently Asked Questions
Creator vs. Collaborator: What’s the difference?
Creators can create sheets and decide who else can access, update them, and/or change the structure. Collaborators may access sheets with edit or view only permissions, as determined by the sheet Creator. Creators require a Smartsheet license. Collaborators have free access.
Sheets: What are they?
Sheets store the information and files you collaborate on, track, and manage. You can set up sheets for managing projects, processes, contacts, checklists - quite literally anything.
Do you accept payments in my currency?
We can accept payments in USD, AUD, CAD, EUR, GBP, or JPY. We also accept payments via Paypal.
Can I be billed instead of paying by credit card?
Yes. For annual Team 5+ and Enterprise subscriptions, we can send you an invoice payable by check, wire transfer, or ACH. Please contact us to arrange.
Can I change my plan at anytime?
Yes. You can add Creators, upgrade, downgrade, or cancel your subscription at any time.
Monthly Plans: Are they available?
Yes, monthly terms are available for Basic, Advanced, and Team. You will have the chance to select annual or monthly frequency for these plans during the purchase process. Choose an annual term to receive our best pricing.
Non-profit Pricing is available
Non-profits and schools receive preferred rates on annual plans: Basic $139(USD)/yr, Advanced $249(USD)/yr, Team $399(USD)/yr (additional Creators $89(USD)/yr).
Contact us for non-profit Enterprise pricing.