Technology

About our technology and hosting platform:

We focus on developing features you want and making them easy to use
Our software architecture ensures your data is secure and highly accessible
Your data is managed on dedicated infrastructure housed within world-class, certified data centers.

Smartsheet.com Technology

Client Infrastructure

The Smartsheet.com client side infrastructure and AJAX engine delivers a rich, easy to use experience in a secure on-demand application. It is accessible on a global basis and requires no software to be downloaded.

Information Access

Smartsheet.com employs a proprietary data access layer which ensures that client data is secure and is accessible to authorized users only. In addition, the Data Access Layer enforces your specific data privacy settings. By having critical security features incorporated into our platform, our features are delivered faster and in a consistently secure fashion.

Application Server

Smartsheet.com interfaces prescribe how each system request interacts with the overall system. These interfaces enforce that each request adhere to strict standards of authentication, access control, fault tolerance and scalability.

Scalability and Reliability

In order to promote the highest levels of scalability and reliability, our application is built on commercial grade, redundant open source tools:

Tomcat – Java App Server
Apache – Web Server
MySQL – Database Platform
64bit RedHat – Linux Operating System

All customer accounts are managed within a dedicated Smartsheet environment at Rackspace, a world-class SAS70 certified managed service provider and hosting facility. We also use Amazon's S3 service to store and serve uploaded files and published content.

Security

Physical security

Smartsheet.com is managed at Rackspace, a SAS 70 certified data center. They provide 24-hour physical security which is strictly monitored using keycard protocols, biometric scanning protocols and continuous surveillance. To ensure reliability, we have redundant web and application servers and dedicated hardware, including a Cisco firewall, load balancer and SSL Accelerator.

Operating System

Smartsheet.com protects all customers with strong system-generated passwords. Our password database is not shared and there are a minimal number of access points to all servers.

Data encryption

Smartsheet.com uses 128-bit Verisign SSL certification and 1024-bit RSA public keys to encrypt all data transmissions between your browser and our servers.

User Authentication

Users access Smartsheet.com only with a valid user name and password combination, which is encrypted via SSL while in transmission. For added security, the session key is automatically generated via a non-deterministic random method and is only stored in memory until you close your browser.