Use Status View and Smartsheet to create seamless request management systems, intake processes, and more. Status View allows users to submit requests, see the status of their submissions, and collaborate on them.
- Visibility and Transparency - Give users a personalized portal that only displays the information they have permission to access. Users can monitor status updates, create new tickets, and reopen tickets with ease.
- Standardized Request Intake - Ensure a consistent request process by standardizing intake channels, capturing communications, and creating automatic escalation reminders.
- Controlled Collaboration - Allow users to collaborate on requests, tickets, expense reports, and more using the comments and attachment features. Users may only collaborate on the information assigned to them.
Use Cases Include:
- IT ticket management
- Design request management
- Contract review request management
- Expense report management
- Corporate credit card account management
- Manage sales commission approval
- Website change request management