Smartsheet Blog

In recent months, my patience when having to deal with poor customer service has hit new lows. Interestingly, this may have less to do with the erosion of service levels and more to do with the fact that some companies are delivering incredible experiences and convenience. The gap between a traditional service experience and an elite experience is widening....and once you've had one of those pick-my-jaw-off-the-table, 'wow, how in the world did they do that' experiences - being average looks more and more like a place that you don't want to be.

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We went mobile with Smartsheet this week. No, I am not talking about schlepping the laptop to the Starbucks on Bellevue Way and Main to work on the WiFi. I am talking about accessing my Smartsheets, the sheets shared to me, and my reports from my iPhone…a BlackBerry device…the new G1 (Android)….or a Windows Mobile device.

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Every one of us that shoulders the load of responsibility for getting work done can consider our role as being the CEO of our own Small Business. We have many of the same challenges as the person with the actual title, albeit on different scales. We have to figure out how to deliver the most from limited resources in the shortest time at the lowest possible cost.

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Two days, three letters, and some brilliant effort by Todd (Smartsheet’s Head of Operations).

That was the formula for expanding Smartsheet’s global delivery infrastructure by more than ten-fold this past Monday. In less time than it takes most teams to schedule a conference call, Smartsheet integrated, tested, and deployed CloudFront, the latest Amazon Web Service (AWS). CloudFront is a content delivery network using a global network of edge locations.

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