Smartsheet Blog

CIO meeting with IT leadership

In a recent study of IT trends, the Society of Information Management (SIM) asked CIOs what they see as the most critical issues they will face in 2017. It's an interesting look into the mindset of the CIO of 2016, and, based on my experience, in line with the industry as a whole. Here’s my take on the top three concerns and how to alleviate them.

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For enterprises that rely on a steady flow of income from customer subscriptions, it is essential to have a team in place to cultivate, train, and help customers ramp up and become successful with your product. Retention is a key component of any successful subscription business – in fact, increasing customer retention rates by 5% can increase profits anywhere from 25% to 95%. Customer retention can be directly tied to a variety of factors including customer onboarding, training and support, renewal management, and more. When the success and growth of your business hinges on your customer’s success and your customer’s success lands on your shoulders, the weight is substantial. Here at
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2016 has been an exciting and rewarding year – one in which we have aimed to deliver more value to existing customers, better onboard new teams and organizations, build more compelling integrations to leading SaaS platforms, and provide greater convenience for you to learn and share experiences. We have also learned and applied valuable lessons, recognizing that we must continuously improve to earn your ongoing trust and business. I am also pleased to share that with your support, Smartsheet is now one of the largest global providers of Collaborative Work Management, and, according to Forrester, a Leader in the market. We were proud to be named by Forbes as one of the world’s 100 most important
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In the retail industry, continual evaluation of your business practices is critical to survive the tectonic shifts that are due to the convergence of e-commerce and the internet. Learn why a collaborative work management maturity assessment can help optimize your retail operations processes and ensure survival.

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Amazon Web Services (AWS) has been a key partner for us at Smartsheet as we’ve grown from a startup to where we are today. I’ve been our Director of Infrastructure for the majority of the journey, and I can confidently say that we wouldn’t be where we are, and my team would’ve had many more sleepless nights, if it weren’t for our partnership with AWS. Working with them has helped us avoid large capital investments in infrastructure, both when prototyping new features, and when scaling the finished product. I recently attended AWS re: Invent, where I shared Smartsheet’s experience. I was also pleased to hear the direction that AWS is heading, particularly with S3. Hearing
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