Smartsheet Blog

How Smartsheet helps manage IT requests.
Technology is a tricky beast to wrangle, to put it mildly. Even the most watertight of IT ships are susceptible to leaks. Hardware breaks down, software encounters hidden bugs, and employees do things they shouldn’t. Waves of IT requests are inevitable in every business, from tiny startups to global enterprises, so it’s important to have a scalable process to manage them. We’ve previously discussed how Smartsheet is an excellent tool to manage design requests. And it’s just as effective when it comes to handling IT requests. Let’s discuss some best practices for managing an IT help desk and solutions we practice here at Smartsheet. Use these tips as a basis for developing your own
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CIO Challenges and Smartsheet Solutions
This is part one of a three-part blog series designed to help CIOs navigate systems for managing work execution. There is an old joke in IT that has existed almost as long as IT departments have: When things aren’t working, people ask what you do all day; when they are, they ask what you do all day. The role of IT leadership is to help transform the organization so that they can innovate, be nimble, and scale to solve the problems that large organizations face. IBM CIO Jeff Smith said this best: “The goal is to blend the innovation edge of the best small companies with the scale of IBM.” However, today’s IT teams are often overwhelmed by the sheer number of things they have to
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Make Smarter Decisions With Sights
Millions of people around the world count on Smartsheet to help them work smarter by managing projects and processes across all types of work, interacting with project stakeholders, and effortlessly collaborating across teams. The work being done in Smartsheet oftentimes represents the core business of our customers — their essential reason for existing. We take that seriously and work hard to provide an ever-expanding set of capabilities that enable our users to make the most of that important work. With all of the valuable work being done in Smartsheet, it’s time you had a smarter way to visualize the work contained in all of your sheets, reports, and workspaces. After months of research,
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Have you discovered the power of Smartsheet’s sharing capabilities? We want you to be able to share your work with who needs it, in whatever capacity you deem appropriate. Share a little, or share a lot. Share single cells or full rows from your sheet, the entire sheet itself, or the greater digital workspace. Even better — share with external collaborators who don’t use Smartsheet. Recently, we challenged ourselves to improve that sharing even more, and we’re excited to bring you greater control over workspace permission administration. Smartsheet allows you to build portfolios of work for entire departments, teams, or projects. Until now, sharing an entire workspace was possible, but
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A company’s core values are not the result of a decree passed down from the C-suite. While most entrepreneurs have an idea of their business’s values from the outset, those values won’t manifest until a team is hired whose work exemplifies them every day. At Smartsheet, we seek candidates who are honest, authentic, driven, innovative, and supportive. Hiring people who uphold our core values strengthens our office culture through the work they do. It’s a ripple of work ethic that extends outward to partners and customers, which fosters trust and reciprocative relationships. Engaged employees strive to improve their work environment. In turn, inviting ideas from everywhere in the office
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