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How 5 Government Agencies Help Run Their Communities

by Stephen Danos

Front of the United States Capitol building

Imagine you manage numerous projects that have a tangible and immediate impact on the day-to-day lives of United States citizens. And you need to complete those projects and redirect incoming requests to the right staff members in a timely fashion in order to enrich your community. Sounds like a tall order, right?

Many state and local government agencies located across the country use the Smartsheet work execution platform to make work processes more speedy and effective, empowering their workers to have higher visibility into information and metrics.

Once workers at these agencies are equipped with the right intel, they position themselves to serve their constituents and communities even more effectively.

Read on to learn from five organizations about how they built innovative approaches to managing information and projects with the help of Smartsheet.

Editor’s Note: All quotes cited below are sourced through TechValidate, a third-party platform for collecting fact-based customer evidence.

1. Elections — Visibility into Voting Results With Dashboards

A government worker tracks election results on a desktop computer

In Harford County, Maryland, project manager Stephanie Taylor tracks information around elections at the federal, state, and municipal levels. Using Smartsheet, she rolls up all her team’s individual sheets, which are fed through Smartsheet forms, into a single dashboard.

Through this dashboard, employees at the Harford County Board of Elections have even more visibility into election results and other information all in one place:


2. Public Works — Track Work and Data for Projects

Managing Minneapolis sewers and surface waters requires many processes and people to work together. In the Twin Cities, financial manager Enrique Velazquez uses Smartsheet forms to track requests and share the accurate data needed to get their work done faster:


3. Mayor’s Office — Managing Citizen and Media Requests

A woman uses the Smartsheet platform on a tablet device

Dustin Artwohl, an engineer in the City of Minneapolis IT department, searched for a new way to streamline incoming requests to the office of Mayor Jacob Frey. Adopting Smartsheet forms has led to many process improvements so staff can respond to constituents as quickly as possible:


4. Contract Review — Sharing Status With Vendors

A man presents during a meeting to a small team

It can be challenging for employees to collaborate with each other and external vendors using standard spreadsheets. Felicia Ansley, a senior management analyst for the City of Los Angeles, saw a need to improve operations and reporting, so she turned to Smartsheet:


5. Public Safety —  Improving Customer Relationships

Standing office workers look at a laptop computer

Life emergencies often arrive without warning. CONFIRE JPA, based in California’s San Bernardino County, connects several Fire, Rescue, and EMS agencies through timely dispatch communications to citizens who need emergency assistance.

Through TechValidate, Blessing Ugbo, a project manager at CONFIRE, shared why they embrace Smartsheet to handle internal workflows:


These are just a handful of examples of government agencies and departments that use Smartsheet to create a connective tissue between teams, improve workflow consistency, and confidently deliver better experiences for their customers.

Smartsheet empowers government professionals to break down department silos, give transparency to constituents, and modernize processes and programs. To learn more, go here.