Shaw Industries Group Case Study

Customer Story

Build a Sustainable Company

Shaw Industries needed a platform to help establish a foundation of standard portfolio management for all divisions to accelerate operations and innovation.

Shaw logo

How to Build a Sustainable Company With an Online Project Management Tool

Shaw Industries Group, Inc. (Shaw) is the world’s largest carpet manufacturer and a leading floorcovering provider. Founded in 1967, they show no signs of slowing down especially now that they have embraced online project management with Smartsheet.

“At Shaw, we take a holistic approach to sustainability. We want to build a company that will be here in 100 years. As a global flooring provider, complexity that comes from having hundreds and hundreds of systems in place is a barrier to our business objectives. With Smartsheet, we’ve eliminated many of these one-off project management systems and simplified our process. We have less to maintain and we're more flexible and more efficient, creating a more sustainable business model.”

Torrance L. Ford Director, Supply Chain Business Solutions

Business Goals

  • Streamlined

    The solution had to be consistent across platforms, locations, and teams.

  • Visibility

    The solution needed to provide visibility into project status for internal teams and external contractors. It also needed to allow vendors to collaborate directly and update project status in real time.

  • Usability

    The solution had to be accessible to a seasoned workforce and functional enough for onboarding and rollout with minimal training and ramp time.

Streamlined and Consistent Project Management

Need

A Consistent Process

“If we are consistent in technology, communication, and process at our different locations, it’s to our benefit as a company.” Torrance L. Ford

Solution

Master Project Templates

Teams use a master project template in Smartsheet that they can adjust slightly to meet specific need at different locations. These templates roll up into a master report seamlessly.

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Visibility and Collaboration

Need

Project Status Visibility

“We needed a way for everyone in the department to have visibility to the status of what we're working on.” Torrance L. Ford

Solution 1

Sharing Project Plans

“Being able to share sheets or get feedback on roles, from people inside and outside of Shaw, has definitely saved a lot of emails, phone calls, and paperwork to track all that information.” Torrance L. Ford

Solution 2

Mobile Access to Data

“If you're standing in the middle of one of our facilities and you need to update something, you have easy access to Smartsheet with the mobile app. It’s very convenient.” Torrance L. Ford

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Usability

Need

Usable System

Solution

Easy Interface

“Since Smartsheet looks like a spreadsheet, it’s easy for anyone to learn how to use it right away.” Marten Hutchison, Lead Innovation Manager

“High functionality almost eliminates the need to have training. It’s so intuitive. Plus, it’s easy to search the Web, watch a video, and figure it out yourself. We spend time adding value in more important ways.” Torrance L. Ford

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Summary of How Smartsheet Is Helping

“Rarely something shows up on your doorstep to make your life simpler. Smartsheet streamlined my team's process, without adding effort for them. I got better quality information and was able to access and build off of their project information and data to my heart’s content.”

Marten Hutchison Lead Innovation Manager

Smartsheet for Project Management

Whether orchestrating simple tasks or complex portfolio management, PMO leaders rely on Smartsheet to align the right people, resources, and schedules to get work done.

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