South Water Signs Case Study

Coordinate Custom Manufacturing

Thousands of clients. Fifty states. One tool.

South Water Signs creates custom signs for America's biggest brands. Today's customer demands high-quality custom work in less time. Armed with a solid process powered by Smartsheet, South Water Signs continues to win clients and make them happy.

South Water Signs Case Study

7 Sales Reps
27 Project Managers
40 Manufacturing Assemblers

"Our business has doubled and our manual process didn't scale. Today we'd be a mess without Smartsheet."

Smartsheet was a comfortable fit from the start. It looked like Excel. It had Gantt functionality. Because of that familiarity, it became the one tool everyone used. Adopting Smartsheet enabled South Water Signs to show they are project management specialists.

100% Client-facing employees use Smartsheet
1000 Simultaneous projects managed
40+ Tasks managed
10,000+ Signs installed in 2014

"There was nothing productive about emailing one another for updates."

Access Sales Pipeline

Project Collaboration in Smartsheet

Access Sales Pipeline

Execs needed timely updates on the sales pipeline. But sales reps were always on the go. Interruptions for sales updates took time away from customers.

Report on Project Status

Project Collaboration in Smartsheet

Report on Project Status

Working with the biggest brands in the US means stepping communication up a notch or two. It wasn’t an option to lack project updates when clients called.

Stay on Top of Changing Details

Project Collaboration in Smartsheet

Stay on Top of Changing Details

Managing turnkey sinage projects means coordinating hundreds of activities. There are often changes by the minute. The team ran the risk of making customers unhappy without a way to stay on top of it all.

Manufacturing Signs and Mastering Project Management

"We are now a project management company that specializes in signage."

Faster Sales Processing

Project Collaboration in Smartsheet

Faster Sales Processing

  • Simple web forms collect order specs
  • Data auto-populates from sales to PM
  • Alerts trigger when new orders are added
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Organized Project Plans

Project Collaboration in Smartsheet

Organized Project Plans

  • Keep photos, contracts and timelines in one place
  • Create custom status reports across all installation projects
  • Set reminders for daily to-do items
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Consistently Accurate Installations

Project Collaboration in Smartsheet

Consistently Accurate Installations

  • Install task sequencing
  • Coordinate multiple vendors remotely
  • Manage changes real time
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7 Sales Reps
27 Project Managers
40 Manufacturing Assemblers

How South Water Uses Smartsheet

Sales
256 Deals tracked in Smartsheet
789 Contact documents managed
28,573 Realtime status views by stakeholders
Manufacturing Operations
2,760 Orders managed on 44 sheets
3,201 Order status views by customers and vendors
50 Team members coordinating projects on Smartsheet
 
1,203 Manufacturing Jobs Managed
(in the past 6 months)
1,323 Job details maintained in attachments
226 Discussion threads about orders

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