World Vision

Customer Story

Manage Global Initiatives

World Vision International needed a solution to streamline global program management, provide real-time visibility, and unify a global team of volunteers and initiatives.

World Vision logo

How to Battle Global Poverty and Injustice With an Online Tool

Whether it’s providing earthquake relief in Nepal, developing training programs in Sri Lanka, or working with policy makers in Sudan, World Vision International is on the front line of changing children’s lives for the better. World Vision is a global Christian relief, development, and advocacy organization dedicated to working with children, families, and communities to overcome poverty and injustice. With 50,000 staff, volunteers located around the world, and 1,500 active projects, efficient coordination and collaboration is critical.

“We’re running long-term projects that have a direct impact on the future success of the organization. It’s critical that we’re coordinated and efficient with our people, time, and efforts. Our reputation depends on it.”

Juan Bertoldi Senior Advisor – Strategy
Global Office of Strategy, Collaboration & Innovation

Business Goals

Project
Mapping

The solution had to provide clear project road maps to coordinate global teams and initiatives.

Visibility and Collaboration

The solution needed to provide visibility to enable collaboration among multiple groups and geographies.

Quality Assurance

The solution needed to provide quality assurance capability for global program review and evaluation.

Project Mapping and Operational Dashboards

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Need

Global Project Mapping

Historically teams relied on phone calls, email, and spreadsheets as their core communication tools. But, the teams consistently struggled with status updates, health of the programs, and global planning.

Solution

Roll up Reporting, Regional Planning, and Scorecarding

Plans are prepared annually by every office and reported on quarterly, covering the key strategic initiatives that each regional team need to implement and deliver. The teams use Smartsheet to create their regional plans, scorecards, and reports which map execution of the overall strategy, implementation of key initiatives, and measurement of strategic indicators.

Improved Visibility and Collaboration

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Need

Access and Visibility to Project Plans

Solution

Real-Time Collaboration and Remote Access

Smartsheet enabled the organization to have visibility into 1,500 global programs –what’s working and what’s not working, with remote access and the iOS mobile app. “Smartsheet is the glue that helps us stick together, to coordinate better, and ultimately avoid wasting resources.”

Quality Assurance

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Need

Standard Practice Across Multiple Geographies

Solution

Evaluation Checklists

Plans are prepared annually by every office and reported on quarterly, covering the key strategic initiatives that each regional team need to implement and deliver. The teams use Smartsheet to create their regional plans, scorecards, and reports which map execution of the overall strategy, implementation of key initiatives, and measurement of strategic indicators.

“We can see any changes at a glance, attach documents, and run reports for a quick snapshot of our progress. The ease of use and powerful collaboration features make Smartsheet a great tool to support key processes at World Vision International. Everything we do has just one goal: the sustained well-being of children, especially the most vulnerable and Smartsheet enables us to move closer to this goal.”

Juan Bertoldi Senior Advisor – Strategy
Global Office of Strategy, Collaboration & Innovation

Smartsheet for Project Management

Whether orchestrating simple tasks or complex portfolio management, PMO leaders rely on Smartsheet to align the right people, resources, and schedules to get work done.

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