ENGAGE 2017 FAQ

FAQ

The Chihuly Garden and Glass Exhibit at Seattle Center

Registration

The conference is sold out. Is there a waitlist?

Our waitlist is closed as of September 1st.

I live in the Seattle area. Do you accept walk-in registrations?

We are not able to accommodate walk-in registrations given that the conference is sold out.

What is the cancellation policy?

Full Conference Passes

  • Cancellations received before July 1, 2017 will be refunded in full.
  • Cancellations between July 1, 2017 - September 11, 2017 will be refunded, minus a $400 cancellation fee.
  • Cancellations made September 12, 2017 or later, we are not able to provide any refunds.
  • To cancel your registration, please contact: ENGAGE@crgevents.com.

Optional Post-Conference Training Fees

  • Cancellations received before July 1, 2017 will be refunded in full.
  • Cancellations between July 1, 2017 - September 11, 2017 will be refunded, minus a $200 cancellation fee.
  • Cancellations made September 12, 2017 or later, we are not able to provide any refunds.
  • To cancel your registration, please contact: ENGAGE@crgevents.com.

I can no longer attend. Can I give my badge to a colleague?

You may transfer your badge to a colleague up to one week before the event at no charge. Contact ENGAGE@crgevents.com to request a badge swap.

I am having trouble registering. Can someone help?

Contact ENGAGE@crgevents.com

Housing

Rooms at The Bellevue Hyatt are sold out. What are my options?

The following hotels are within walking distance to the Bellevue Hyatt. Please note rooms are subject to availability, and we are not able to offer discounted stays at these locations.

 

How do I book a room at the Bellevue Hyatt?

Book your hotel reservation directly with the Bellevue Hyatt or call Bellevue Hyatt Reservations at 1.888.421.1442 and let them know you are attending the Smartsheet ENGAGE conference.

What are the room types and cost?

Standard King or Queen double room: $239; triple occupancy $264; quad occupancy $289 + applicable taxes

How do I change/update my hotel reservation?

Change or update your existing reservation online or by phone.

What is the hotel cancellation policy?

You may cancel your hotel room stay 24 hours prior to arrival at no charge. If you give less than 24 hours notice, you will be charged for the first night of the hotel plus tax.

I want to extend my trip. What are my options to book additional nights at the Bellevue Hyatt before and/or after the conference?

If you want to arrive early, or stay late, contact the Hyatt directly to check on availability and current rates outside of the official conference dates. Bellevue Hyatt Reservations Line: 1.888.421.1442

Flights

What is the closest airport?

Sea-Tac Airport (airport code SEA) is the closest airport, approximately 17 miles from The Bellevue Hyatt.

When should I plan to arrive and depart?

We recommend arriving on Monday, September 18th by 3pm to join the welcome reception on Monday evening. Depart after 5pm on Wednesday, September 20th. For those staying for the optional post-conference training, depart after 5pm on Thursday, September 21st.

Policies

Are there any policies I should be aware of as part of the ENGAGE conference?

Please review our terms & conditions, as well as our events code of conduct, which outline our conference policies. Thank you for helping to ensure a safe and inclusive experience for all.

ENGAGE Terms & Conditions

Smartsheet Events Code of Conduct

Transportation

Is transportation provided to/from Sea-Tac airport?

You will need to arrange your own transportation to and from Sea-Tac airport. Taxis, Uber/Lyft, and Airport Shuttles are readily available. Rates typically average $50 for the 17-mile trip. Plan for 30-minutes drive time; up to 1 hour in rush hour traffic.

Is parking at the Bellevue Hyatt available, and what is the cost?

There is an underground parking garage at The Bellevue Hyatt. Valet fees are $32 per day, self-park rates are $25, plus applicable taxes.

Meals

Which meals are included as part of the registration fee?

  • Monday welcome reception will include a light dinner.
  • Tuesday breakfast, lunch, and light dinner at the ENGAGE party.
  • Wednesday breakfast and lunch.
  • Assorted snacks and soft drinks will also be available throughout the conference.

I have dietary restrictions. What are my options?

Please contact ENGAGE@crgevents.com to request Kosher, Halal or other special meals. Vegetarian, gluten-free, dairy-free and nut-free options will be available as part of all meal offerings.

Special Accommodations

I have an ADA accommodation. Who can assist me?

Please contact ENGAGE@crgevents.com to request assistance.

Can I bring my spouse or children?

Conference attendees must be age 18 or over, and all require a conference pass for admittance.

Attire

What is the conference dress code?

Business casual

Speakers & Content

Is there a call for speakers or content?

Our call for speakers closed on April 21st. Those who submitted a proposed session topic will be notified of status on or before May 10th.

Additional Questions? Contact ENGAGE@smartsheet.com