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Smartsheet Subprocessors

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Smartsheet engages third party service providers to help us run and scale our business and offerings. Where these service providers process the content customers choose to upload or submit to our online subscription services, they are classified as "Subprocessors,'' and must meet related Smartsheet due diligence requirements.

Included on this page are the Subprocessors that Smartsheet engages today; this list is subject to change at Smartsheet's discretion. This webpage is provided as a high-level overview; additional details, including Data Transfer Impact Assessments, are available, which can be obtained by contacting your sales representative or by submitting this form.

 

Table of Contents

Subprocessors:

  • Business Operations Subprocessors
  • Smartsheet Corporate Entities
  • Infrastructure Subprocessors:
    • Smartsheet

    • Brandfolder

    • Content Automation

    • Resource Management

    • Resource Management (EU)

    • Smartsheet Gov

    • Smartsheet Regions

  • Smartsheet Private Beta Program Subprocessors
  • Professional Services

Additional Information:

  • Frequently Asked Questions (FAQs)
  • Revision History

 

 

Business Operations Subprocessors

Subprocessors included in this section apply when you engage with Smartsheet as an organization and purchase or use any of our offerings.

SubprocessorPurposeLocation
Atlassian Pty Ltd.Confluence houses internal team documentation, which may include customer support or technical incident response. United States
Avalara, Inc.Sales tax and/or VAT obligation calculator which uses billing information provided either via the in-application billing and payments feature or on the customer’s order form. United States
Google LLCGoogle Workspace processes email messages. Customer Content may be processed by Google Workspace but only if Customer chooses to provide Customer Content in email interactions with Smartsheet staff.United States
Oracle CorporationNetsuite processes billing and payment transactions for all Smartsheet customers. This includes the billing and payment information that customers may provide via billing and payments features in the Smartsheet and Resource Management applications. United States
PayPal Holdings Inc.Payflow Gateway processes payments for customers that utilize the billing and payments feature in the Smartsheet and Resource Management applications.United States
Salesforce, Inc.

Service Cloud provides customer support services. Customer Content may be processed by Service Cloud but only if Customer chooses to provide Customer Content in a support interaction. 

Salesforce Service Agent is used to provide AI generated/summarized support responses to customers. 

United States
Slack Technologies, LLCInternal team communication tool, which may include customer support or technical incident response information.United States
Smartsheet Inc.Internal work management platform, which may include customer support, product feedback, or technical incident response information. United States
Snowflake Inc.Provides data analytics services. Customer Content may be processed by Snowflake but only if Customer chooses to provide Customer Content when engaging with Smartsheet value realization services.United States
Stripe, Inc.Processes payments for customers that utilize the billing and payments feature in the Smartsheet and Resource Management applications. United States
TaskUs, Inc.Provides customer support services. Customer Content may be processed by TaskUs but only if Customer chooses to provide Customer Content in a support interaction. United States & Philippines
Ujwal Inc.Level AI provides Smartsheet with services to aid customer support personnel. Customer Content may be processed by Level AI but only if Customer chooses to provide Customer Content in a support interaction.United States
Unbabel Inc.Provides translation services for Smartsheet Support. Customer Content may be processed by Unbabel but only if Customer chooses to provide Customer Content in a support interaction. United States

 

 

Smartsheet Corporate Entities

Smartsheet may engage one or more of the following corporate entities, each (with the exception of Smartsheet Inc.) a wholly-owned subsidiary of Smartsheet Inc., as Subprocessors to deliver some or all of the Services provided to customers.

Entity NameLocation
Smartsheet Inc.United States
Artefact Product Group LLC dba 10,000ftUnited States
Brandfolder, Inc. United States
On Brand Australia Pty Ltd., dba OutfitAustralia
On Brand Holdings, Inc., dba OutfitUnited States
On Brand Investments Ltd., dba OutfitUnited Kingdom
On Brand Investments Pty Ltd., dba OutfitAustralia
Smartsheet Australia Pty LimitedAustralia
Smartsheet Bulgaria EOODBulgaria
Smartsheet Costa Rica LimitadaCosta Rica
Smartsheet Germany GmbHGermany
Smartsheet Japan K.K.Japan
Smartsheet UK Limited, formerly known as Helpa Ltd. and ConverseUnited Kingdom
TernPro, Inc. dba SlopeUnited States

 

 

Smartsheet - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Smartsheet application and premium apps offered by Smartsheet (e.g., Bridge, Calendar, Control Center, Pivot).

SubprocessorPurposeLocation
Amazon Web Services, Inc.

Hosting services for the core Smartsheet application.

Ancillary AWS offerings used with hosting services include CloudWatch, Kibana, and OpenSearch, which provide monitoring, error logging, and analytics services for the hosted application.

United States
Amplitude Inc.Command AI processes comments, requests, and questions submitted by Customer to the onboarding chatbot assistant included in the Smartsheet application. Customer Content may be processed by Command AI but only if Customer chooses to provide Customer Content to Command AI.United States
Blitline LLC

File conversion functionality for the File Library feature. 

File Library is available only to User Subscription Model ("USM") customers who have not executed a Business Associate Agreement ("BAA") with Smartsheet.

United States
Datadog, Inc.Application monitoring, telemetry, and metric services. United States
Google LLC

Google Cloud Platform hosts services that support integrations, connectors, and processing of third-party integration notifications including mobile notifications.

Google Cloud Platform provides hosting services for the File Library feature. File Library is available only to USM customers who have not executed a BAA with Smartsheet.

United States
Fastly, Inc.

Content delivery network to support the File Library feature. 

File Library is available only to USM customers who have not executed a BAA with Smartsheet

United States
Microsoft CorporationAzure OpenAI processes Customer Content submitted to AI tools that assist users with generating formulas, text, and summaries; analyzing data; and processing support tickets submitted to the Get Help feature.United States
MessageBird B.V.Sparkpost processes and delivers emails sent from the Smartsheet application.United States
Mux, Inc.

Video transcoding service to process videos uploaded to the File Library feature. 

File Library is available only to USM customers who have not executed a BAA with Smartsheet.

United States
Rollbar, Inc.

Error logging for the File Library feature. 

File Library is available only to USM customers who have not executed a BAA with Smartsheet.

United States
Salesforce, Inc.Salesforce processes support ticket information submitted through contact support features in the Smartsheet application.United States
Snowflake Inc.Data warehouse to support the Work Insights application feature and business intelligence services and log repository.United States

 

 

Brandfolder - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Brandfolder application.

SubprocessorPurposeLocation
Blitline LLCFile conversion functionality.United States
Castle GlobalHive provides logo recognition services for the Brandfolder application.United States
Datadog, Inc.Application monitoring, telemetry, and metric services.United States
Fastly, Inc.Content delivery network.United States
Google LLC

Google Cloud Platform provides hosting services for the Brandfolder application.

Google Vertex AI provides automated image analysis, tagging, and suggested descriptions.

United States
Idera, Inc.

Apilayer provides insights functionality.

Filestack provides file uploading service.

United States
Mode Analytics, Inc.Intelligence and analytics.United States
Monotype Imaging Holdings Inc.Font rendering.United States
Mux, Inc.Video transcoding.United States
One More Cloud, Inc.Search functionality.United States
Rollbar, Inc.Error logging.United States
Snowflake Inc.Data warehouse to support business intelligence services and log repository.United States
Transloadit LimitedUpload serviceUnited States
Twilio Inc.SendGrid processes and delivers emails sent from the Brandfolder application.United States
Zencoder, Inc.Video conversions.United States
Amazon Web Services, Inc.Customer Choice - Asset hosting provider.United States
CI Hub GmbHCustomer Choice - Integrations tool.Germany
Design Huddle LLCCustomer Choice - Design tool.United States
PrintUI, Inc.Customer Choice - InDesign server.United States
Storyteq B.V.Customer Choice - Template tool.Netherlands

 

 

Content Automation - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Content Automation application.

SubprocessorPurposeLocation
Amazon Web Services, Inc.

Hosting services for the Content Automation application.

Ancillary AWS offerings used with hosting services include CloudWatch, Kibana, and OpenSearch, which provide monitoring, error logging, and analytics services for the hosted application.

United States & Australia
Catamorphic, Co.LaunchDarkly manages feature flags for the Content Automation application.United States
Datadog, Inc.Application monitoring, telemetry, and metric services.United States
Snowflake Inc.Data warehouse to support business intelligence services and log repository.United States
Twilio Inc.SendGrid processes and delivers emails sent from the Content Automation applicationUnited States

 

Resource Management - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Resource Management application.

SubprocessorPurposeLocation
Amazon Web Services, Inc.

Hosting services for the Resource Management application.

Ancillary AWS offerings used with hosting services include CloudWatch, Kibana, and OpenSearch, which provide monitoring, error logging, and analytics services for the hosted application.

United States
Datadog, Inc.Application monitoring, telemetry, and metric services.United States
Snowflake Inc.Data warehouse to support business intelligence services and log repository.United States
Twilio Inc.SendGrid processes and delivers emails sent from the Resource Management applicationUnited States

 

 

Resource Management (EU Hosted) - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Resource Management (EU) application.

SubprocessorPurposeLocation
Amazon Web Services, Inc.

Hosting services for the Resource Management application.

Ancillary AWS offerings used with hosting services include CloudWatch, Kibana, and OpenSearch, which provide monitoring, error logging, and analytics services for the hosted application.

Germany & Ireland
Datadog, Inc.Application monitoring, telemetry, and metric services.United States
Snowflake Inc.Data warehouse to support business intelligence services and log repository.United States
Twilio Inc.SendGrid processes and delivers emails sent from the Resource Management application.United States

 

 

Smartsheet Gov - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Smartsheet Gov application.

SubprocessorPurposeLocation
Amazon Web Services, Inc.

AWS GovCloud provides hosting services for the Smartsheet Gov application.

Ancillary AWS offerings used with hosting services include CloudWatch, Kibana, and OpenSearch, which provide monitoring, error logging, and analytics services for the hosted application.

United States
Snowflake Inc.Pending DISA approval. SnowGov provides a data warehouse to support business intelligence services and log repository.United States

 

 

Smartsheet Regions - Infrastructure Subprocessors

Subprocessors included in this section apply to the use of the Smartsheet Regions application. Additional information on the data transfers of Smartsheet Regions is available here.

SubprocessorPurposeLocation
Amazon Web Services, Inc.

Hosting services for the Smartsheet Regions application.

Ancillary AWS offerings used with hosting services include CloudWatch, Kibana, and OpenSearch, which provide monitoring, error logging, and analytics services for the hosted application.

Germany & Ireland
Amplitude Inc.Amplitude processes comments, requests, and questions submitted by Customer to the onboarding chatbot assistant included in the Smartsheet application. Customer Content may be processed by Command AI but only if Customer chooses to provide Customer Content to Command AI.United States
Datadog, Inc.Application monitoring, telemetry, and metric services.United States
Microsoft CorporationAzure OpenAI processes Customer Content submitted to AI tools that assist users with generating formulas, text, and summaries; analyzing data; and processing support tickets submitted to the Get Help feature.France, Sweden, & Switzerland
MessageBird B.V.Sparkpost processes and delivers emails sent from the Smartsheet Regions application.Ireland
Salesforce, Inc.Salesforce processes support ticket information submitted through contact support features within the Smartsheet application.United States
Snowflake Inc.

Data warehouse to support the Work Insights application feature.

Data warehouse to support business intelligence services and log repository.

Germany

United States

 

 

Smartsheet Private Beta Program Subprocessors

Subprocessors in this section apply to the use of Beta Features and process Beta Content as defined in the AI Private Beta Terms and Conditions. This section is only applicable to customers who’ve executed AI Private Beta Terms and Conditions with Smartsheet.

SubprocessorPurposeLocation
Amazon Web Services, Inc.AWS Bedrock provides hosting services for machine learning and AI services that process Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features. These AI features may ingest, analyze, visualize data, and create formulas from natural language inputs, or assist users with Smartsheet functionality.United States
Google LLCGoogle Vertex AI provides hosting services for machine learning and AI services that process Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features.United States
Microsoft CorporationAzure OpenAI processes Beta Content in connection with Smartsheet’s Beta and Early Adopter Program Features. These AI features may ingest, analyze, visualize data, and create formulas from natural language inputs, or assist users with Smartsheet functionality.United States

 

 

Professional Services

Depending on the professional services requested, Smartsheet may engage a third party contractor to complete the services outlined in the applicable Order or Statement of Work (“SOW”).

Professional Services ProviderPurposeLocation
Agile Management ExpertsOptional - Professional services provider.Germany
CloudWave Inc.Optional - Professional services provider.United States & India
Comture CorporationOptional - Professional services provider.Japan
Concentrix Catalyst Pty. Ltd.Optional - Professional services provider.Australia & Mexico
Concentrix CVG Customer Management Group Inc.Optional - Professional services providerUnited States
DigitalRadius LLCOptional - Professional services provider.United States
Invoka Consulting LimitedOptional - Professional services provider.United Kingdom
Optimum Consultancy Services, LLCOptional - Professional services provider.United States
Prime Consulting Group SolutionsOptional - Professional services provider.United States
Project Plan ServicesOptional - Professional services provider.United States & United Kingdom
Protiviti Inc.Optional - Professional services provider.United States & Bulgaria
Servicios y Sistemas Tecnologicos para la Construccion SA de CVOptional - Professional services provider.Mexico
Sevan Multi-Site Solutions, Inc.Optional - Professional services provider.United States
SoftwareXOptional - Professional services provider.United States
Xpanxion, LLCOptional - Professional services provider.United States, United Kingdom, & Philippines

 

 

Subprocessor Frequently Asked Questions

Does Smartsheet have written agreements with its Subprocessors?

Yes; our selection and engagement of each Subprocessor is subject to written agreements containing data protection terms required by applicable laws and our contractual commitments with our customers.

What are the integrations and connectors to the applications offered by Smartsheet?

Our Offerings may provide access via connectors and integrations (collectively, “Integrations”) to third party accounts such as Microsoft, Tableau, Slack, or Facebook. Integrations can be used to pull and/or push information from or to Smartsheet , and to enable the applicable third party to receive notifications, such as sheet updates. Any information users authorize to be transferred from Smartsheet offerings to an Integration is governed by the third party’s privacy and security obligations, including the Subprocessors that they may engage. We encourage you to carefully read the privacy statement of any third party you authorize to receive information from Smartsheet offerings. Additional information on available Integrations is available at www.smartsheet.com/integrations.

Does Smartsheet have a process for vetting or selecting Subprocessors to engage?

Yes; Smartsheet Subprocessors are reviewed during the initial engagement and they go through an annual security review to ensure security controls are in place for protecting customer data. Where applicable, Smartsheet will review security attestations for Subprocessors including, but not limited to, reviewing SOC I and/or SOC II reports, vulnerability and penetration tests, PCI-DSS audits, and external security risk assessments.

Can my organization subscribe to notifications of additions to this Subprocessor page?

Yes; customers may subscribe to be notified of additions to the Subprocessor lists by completing this form. 

Who can I contact if I have questions or concerns about the Smartsheet Subprocessor page?

Additional information regarding our use of Subprocessors is available in the Smartsheet Security Packet. Please contact your sales representative or submit this form to obtain a copy.

 

 

Revision History

The revision history for this page is available for review here.

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