CRISIS MANAGEMENT TEAM

PLANNING CHECKLIST

X	ITEM	NOTES
Appoint a crisis team manager and an alternate.
With the crisis team manager and any outside advisors, identify and write detailed job descriptions for the team’s necessary roles.
For organizations following Incident Command, assign the roles of spokesperson, safety chief, and liaison officer as well as alternates. (An alternate should not be someone who has another primary role.)
For organizations following Incident Command, designate leaders of intelligence/planning, operations, logistics, and finance as well as alternates.
For organizations not following Incident Command, identify managers of communication, health/safety/environment, operations, legal, HR, IT, and finance as well as alternates. This group of people (along with those you’ve already designated) will comprise the crisis team.
Review the details of each individual’s role.
Repeat the aforementioned process for each site, business unit, or geographical location.
Establish a contact system (as well as back-up systems) and practice activating these systems among all the members of the crisis response team. System examples include notification software, phone trees, and text messages.
Provide each team member with a wallet-size card listing key team contact information. In addition, store this contact information in the cloud.
When you’ve completed your crisis response plan, schedule monthly team drills. As your team improves its response, you can gradually move to bi-monthly and, finally, to semi-annual drills.

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