QUALITY POLICY THE COMPANY’s policy is to provide our customers with products that meet requirements, including customer and regulatory specifications, delivered when required and without unplanned cost. Our employees are empowered to control and improve the processes of the business to achieve our customers’ satisfaction. ––––––––––––––––––––––– QUALITY OBJECTIVES THE COMPANY’s objectives include the following: product quality, delivery, safety, cost, and morale. Each year, targets are set and contained in THE COMPANY business plan.	SCOPE OF BUSINESS PROCESS “The manufacture of products like these, these, and these.” THE COMPANY does not perform product design since our customers are design responsible. ORGANIZATION PRESIDENT VP SALES / MARKETING VP FINANCE VP MANUFACTURING VP HUMAN RESOURCES LINE SUPERVISION & STAFF ASSOCIATES

SEQUENCE
AND INTERACTION
OF BUSINESS PROCESSES

Customer Service Quotes, Orders, and Satisfaction Processes	Personnel Recruiting & Training Information Technology Finance Document & Records Control (QOP1 & 2) Equipment Mainten-ance
Purchasing & Supply Mgmt Calibration Quality Planning Control of Non-Conforming Product (QOP003)	Product Feasibility Process Design
Manufacturing & Assembly
Packing, Release, & Shipment

Management Review, Internal Audits (QOP4), Corrective & Preventative Action (QOP5 &6), Continual Improvement, Customer Feedback

COMPANY HISTORY About our company, our products and services, our history and other background information as an introduction.	BUSINESS SYSTEM PROCEDURES QOP1 – Document Control QOP2 – Records Control QOP3 – Control of Non-Conforming Product QOP4 – Internal Audit QOP5 – Corrective Action QOP6 – Preventive Action	COMPANY NAME BUSINESS PROCESS MANUAL Street Address City, ST ZIP Code Telephone Email Website

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