INFORMATION TECHNOLOGY (IT)

SERVICE CONTINGENCY PLAN

SCOPE

Service Area, Service Offerings, Service Areas that depend on the service at risk

RECOVERY OBJECTIVES

RECOVERY TIME OBJECTIVE (RTO)

The length of time that IT processes can be down before the interruption impacts the business.

RECOVERY POINT OBJECTIVE (RPO)

The maximum interval of data loss since the last IT service backup that the business can tolerate and still proceed with normal business processes.

recovery team

SERVICE / ROLE / FUNCTION	RESPONSIBILITY	DEPENDENCIES	EXPECTED RESPONSE TIME

RECOVERY STRATEGY

INITIAL RECOVERY

OVERALL RECOVERY STRATEGY

RECOVERY SCENARIOS

ID	TITLE	STRATEGY
DATA FAILURE
CRITICAL RECOVERY TEAM IS UNAVAILABLE
BUSINESS IS INACCESSIBLE

RETURN TO OPERATIONS

DOCUMENT CHANGE LOG

VERSION	DATE	WHO IS RESPONSIBLE	CHANGE SUMMARY

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