ITIL CAPACITY AND PERFORMANCE
MANAGEMENT PLANNING TEMPLATE

ITIL capacity management helps you ensure that the current service and infrastructure capacity can support the delivery of services based on agreed-upon service-level targets. In addition, you can use capacity planning to calculate the additional resources you need to support future growth. This template provides the information that industry professionals use most frequently when planning for future capacity.

CAPACITY PLANNING

SERVICE	CAPACITY REQUIREMENT	% INCREASE REQUIRED PER YEAR	CAPACITY THRESHOLD	RESPONSE PLAN
Email storage	100 GB per mailbox	5%	75%	Monitor Microsoft Office 365 notifications and provide additional storage as necessary.
Cloud storage	Unlimited	25%	75%	Monitor business expansion plans, including new staff, departments, products, etc.
Internet bandwidth	500 Mbps	15%	75%	Monitor the number of new employees and the attendant need for additional applications, VOIP, streaming, video calls, etc. For each new employee, increase the bandwidth by 10 Mbps.

As you analyze your company’s IT services, be sure to evaluate the impact of downtime. You can use this business impact analysis chart to fully understand the critical nature of each service.

BUSINESS IMPACT ANALYSIS

SERVICE	IMPACT	COST OF IMPACT	DETAILS
Email	Critical	$1,000/hour	The entire organization depends on internet access during business hours. Without internet access, our sales, support, accounting, and research departments are unable to perform their jobs and, thus, unable to generate revenue.
Cloud	Critical	$2,500/hour	Cloud services are essential to our business operations. Office 365 applications are our primary productivity applications. They are essential to our staff's work. Without access to cloud applications and storage, our staff’s productivity diminishes significantly.
Internet	Critical	$5,000/hour	Our staff relies on internet access for 90 percent of its productivity. Poor or nonexistent internet connectivity has a catastrophic effect on our business. Customer satisfaction and revenue suffer immediately.

CAPACITY PLANNING

SERVICE	CAPACITY REQUIREMENT	% INCREASE REQUIRED PER YEAR	CAPACITY THRESHOLD	RESPONSE PLAN

BUSINESS IMPACT ANALYSIS

SERVICE	IMPACT	COST OF IMPACT	DETAILS

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