GEMBA WALK WORKSHEET TEMPLATE

INTERVIEWER	INTERVIEWEE	DATE
STEP NUMBER	STEP NAME	Include pictures of the interviewees and the space.
QUESTIONS	DATA	COMMENTS
1	How many people work on this step?
How many people are shared resources, meaning they work elsewhere as well?
2	What % of time do people have available to work on this step?
3	How much time elapses between the moment work is made available to you and the moment when you pass it to the next step?
4	How long would it take to complete this activity if you could work on it without being interrupted or without waiting?
5	What % of units received at this step is complete and accurate?
6	How many units are waiting to be worked on right now?
Is that normal?
How old is the oldest job in the queue?
7	Do you have to set up anything (equipment, etc.) before doing this step?
If so, how long does that take?
8	What system is being used for this step?
How do you track needed information (reports, spreadsheets, etc.)?
9	Batching: Is work "bundled" before moving to the next department?
If so, how many units at a time move to the next step?
10	What issues or barriers to flow make this step painful or time consuming?

OBSERVATIONS	POTENTIAL OPPORTUNITIES	POTENTIAL SOLUTIONS

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