ITIL ROLES AND RESPONSIBILITIES

ROLE	RESPONSIBILITY	ASSIGNEE
Service Desk Analyst – Level 1
Service Desk Analyst - Level 2
Service Desk Analyst - Level 3
Technical Analyst/Architect
Incident Manager
Major Incident Team
Problem Manager
Change Manager
Project Manager
Demand Manager
Access Manager
Business Relationship Manager
Configuration and Release Manager
Quality Assurance Manager
IT Security Manager
Network Analyst
Service Continuity Manager
Service Catalog Manager
Financial Analyst/Manager
Service Strategy Manager
Service Portfolio Manager
IT Steering Group
Service Design Manager
Service Level Manager
Risk Manager
Capacity Manager
Availability Manager
IT Service Continuity Manager
Compliance Manager
Supplier Manager
IT Operations Manager
Business Analyst
Facilities Manager
CSI Manager

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