QUALITY IMPROVEMENT

PROCESS CHECKLIST

ASSESSMENT CHECKLIST	NO	SOMEWHAT	YES
1.	Does your organization have a process or processes to improve quality?
Have you chosen the entity responsible for decision making (i.e., the supervising board, management team, or person) based on that entity or employee’s performance reports?
Is there a regular timetable for your organization's quality improvement process?
Does your organization communicate to employees the steps involved in that process?
2.	Do you partially base your evaluations of managers and employees on their performance improvement efforts?
3.	Does your organization regularly use performance reports to make organizational decisions?
4.	Do you use performance information in the following ways?
To determine areas of care or process that may need analysis or evaluation
To set organizational priorities and direct or redirect appropriate resources
To inform policymakers of the potential or already-observed impact of their decisions on proposals they are considering
5.	Does your organization have the ability to take action in order to improve performance when necessary?
Does your organization have processes to manage change in its policies, programs, and structure?
Do your organization's managers have the authority to implement changes in order to improve performance?
Does other staff within your organization have the authority to implement changes in order to improve performance?
6.	Does your organization routinely develop quality improvement plans that set deadlines, outline actions, and designate staff responsible for those actions?
7.	Does your organization have a process to coordinate quality improvement efforts among various departments and programs?
8.	Does your organization routinely train managers and staff on effective quality improvement practices?
9.	Does your organization provide appropriate staffing and financial resources for its quality improvement program?

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