South Water Signs manages custom-made signage projects nationwide--a massive exercise in coordination, traditionally managed on paper or with Excel spreadsheets and email. As the company's business grew, it became clear that this manual process wasn’t scalable. That’s when South Water Signs turned to Smartsheet. Customer projects are now streamlined. Sales reps collect all the necessary data – package, type of sign, type of service, etc. – using a web form that feeds into a master sheet of all jobs. A project manager then uses the sheet to keep information like photos, permits, and approvals organized and stored in the context of work timelines. A custom report pulls all the necessary information to create an invoice for works in progress and the report is automatically sent to accounting. It's a seamless and transparent process that delights customers and makes South Water Signs a leader in its industry.