Solution Spotlight: Managing Customer Implementation Services
Create a connected experience for sales reps, consultants, and customers to increase satisfaction.
I’m responsible for overseeing Salesforce and Oracle EBS. It got really fun when we started realizing how we could use Smartsheet to help connect all the systems together. This alone made an enormous impact, because prior to this, there was a tremendous amount of manual effort. It was taking several hours a week to get the data in Salesforce, combine it with other manual work, and create various reports.
Common Customer Challenges:
*Source: Smartsheet Survey, July 2017
Streamline Internal Operations with Smartsheet
Significantly reduce program delays and associated costs.
- Customer Communications
- Implementation Services
- Customer Engagement Processes
- Compliance Management