Transforming Healthcare: How University of Utah Health Gained 30 Percent Efficiency

Efficiencies Drive Project and Program Success — And Innovation

As the region’s only academic healthcare system, University of Utah Health’s mission is to combine excellence in patient care, the latest medical research, and teaching for residents of Utah and five surrounding states.

From programs that focus on employee satisfaction and engagement, to training and professional development opportunities, the team invests in the company culture to improve employee retention and support better patient experiences across the organization.

While the team shared a passion for upholding their exceptional culture, they sometimes struggled to align as a team due to the manual way they managed tasks, projects, and programs in spreadsheets and email.

“Smartsheet took us from a manual tracking process to a much more automated, technologically advanced way [of managing projects],” says Ischa Jensen, project management team manager. “At any given time, I can see exactly where every project is, who’s working on it, when it is expected to be completed, and when I can assign a new project to that resource. Smartsheet allows our project managers to spend more time working on the project than tracking the project.”

“The efficiencies that we gained from Smartsheet are incredible,” says Shannon Lingwall, training manager for revenue cycle support services. “We saw a 30 percent efficiency gain from my entire team.”