Jim was frustrated. After two weeks of searching for a better way to manage his team's sales pipeline, he had found more questions than answers.
"Should I start with a full-blown CRM system like Salesforce?"
"How much should I budget for deploying such a solution?"
"Do the online e-mail marketing services enable me to solve part of this problem?"
"Should I focus on sales reporting while figuring out how to manage the opportunities and follow-up?"
"How much training time is required for my reps to get productive? All they know is Excel and e-mail."... Read more