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Frequently Asked Questions about Smartsheet Pricing
What is a sheet?
Sheets store the information you track, manage, and share within Smartsheet. A sheet can be a project, event plan, pipeline, contact list, checklist - quite literally anything. All data, including files attachments and discussions, are associated to sheets.
Do the people I invite to my sheets need to subscribe to a paid plan?
No. People you invite to view, edit, or administer your sheets can do so with a free account, which is created for them the first time they are shared a sheet.
A few people at my company want the ability to create sheets. How should we sign up?
The multiple creator plans (Team, Team Plus, and Enterprise) offer the best value. Alternatively, you can each sign up for a Basic or Advanced plan and share sheets to one another as needed.
Do sheets that people share to me count against my sheet total?
No. There is no limit to the number of sheets that can be shared to you.
Do reports count against my sheet total?
No. You can create an unlimited number of reports with the Advanced or higher plan.
What is included in the Premium Support Pack?
Priority support and the ability to schedule local backups of your data on a recurring basis.
Is there an annual payment option?
Yes. When you upgrade, you can select an Annual term and save 17%. (Annual plans: Basic - $99, Advanced - $299, Team - $499, Team Plus - $799, Enterprise - $1499)
Are discounts available for Nonprofit and Educational organizations?
Yes, for annual subscriptions. Enter 'NONPROFIT' in the promo code field when upgrading. Rates are $89, $249, $425, $675, and $1249 per year.
If I upgrade to a higher plan, is the unused portion of a month or year applied as a credit?
Yes. We calculate the credit and deduct it from the cost of the plan to which you upgraded.
Can I cancel my account at any time?
Yes. Your monthly or annual subscription can be canceled at any time. There are no cancellation fees.
Can I be billed instead of paying by Credit Card?
Payment by check or wire is available on annual Team, Team Plus, and Enterprise subscriptions. Please call to arrange.
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