IT and operations

Improve planning, streamline operations, and scale with confidence

In today’s distributed workforce, visibility into collaborative work helps IT and operations increase output and operate at maximum efficiency, so they can achieve more.

Use Case Rolodex Title for this group of use cases.

Data center migration

Coordinate data center migrations by providing visibility and setting up automated alerts and approvals to ensure collaboration across teams.
Software development

Synchronize sprints, manage resources, mitigate complexity, and consolidate efforts across any number of teams.
Hardware and infrastructure project management

Control and coordinate hardware acquisition, upgrades, and facilities infrastructure projects at the portfolio level using consistent provisioning. Quickly adapt and easily archive all projects.
Third-party software upgrades and migrations

Manage updates to your ERP, CRM, and other enterprise systems of record with a centralized system. Track key tasks, subtasks, assigned owners, costs, and actual expenditures.
Cross-organization portfolio updates and reporting

Create seamless teams by enabling collaboration across stakeholder groups, control access to resources, and gain unprecedented visibility with roll-up reporting and dashboards.
Help desk

Quickly resolve reported issues, gain visibility into issue patterns, and improve service to increase user satisfaction.

You're in good company

How PayPal Makes Decisions Faster

Learn how PayPal employs Smartsheet to improve executive visibility, accountability, and process quality.

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Scalable Construction Operations Feed Expansion

Learn how MOD Pizza uses Smartsheet Control Center to easily collaborate, gain visibility at scale, and align processes with their quickly growing company.

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Featured resources

Report: The Hidden Costs of SaaS Sprawl

Download this free report to learn how you can empower your business to deliver work at scale and achieve more by addressing productivity lost in silos, bloated budgets, and more.

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Report: Building for Security from the Ground Up

In this report, Smartsheet senior director of information security Peter Oehlert shares four critical principles of enterprise security and how Smartsheet addresses the challenges of each.

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Checklist: Considering collaborative work management?

If your organization is considering collaborative work management, this checklist will guide you towards the secure, extensible, compliant, and enterprise-ready platform you need.

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Additional resources

7 Smartsheet solutions for inventive IT departments

Learn about Smartsheet templates, add-ons, and connectors designed to help IT teams track work requests, process tickets, manage assets, and provide visibility to executives and stakeholders.

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Juan Vargas, PMP, in front of a Sabra sign on the company's corporate offices.

How this IT project lead solves for IT PMO workstreams

Learn how Sabra’s cross-functional IT department collaborates across several locations using Smartsheet.

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4 ways IT pros can be more strategic with automation

See how you can use automation to reduce the time it takes to operate your IT help desk, change-management process, IT asset management (ITAM) process, ongoing projects, and user provisioning.

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An image of blue-hued mountain tops with orange and white dots marking progress along a checkered white line toward the apex, where an orange flag appears

Battle of the sectors: How are different industries tackling transformation?

According to recent research from Smartsheet, digital transformation success varies across sectors. This article explores the data and offers solutions to improve the odds.

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