SMARTSHEET SUPPORT

Support from people that know your Smartsheet products best

Contact sales Contact support

Get the right level of support for your business needs

  Package benefits

Base Support

(For all plan types)
 

 

Standard Support

(Included in Enterprise Plan)
 

 

Premium Support

(Included in Advanced Work Management. Add-on to Business & Enterprise)

Smartsheet Community

xxx

Help & Learning

xxx

24x7 web based ticketing support

xxx

24x7 global phone support

 xx

Smartsheet University self-paced elearning

 xx

In-app chat powered by AI

  x

24x7 live agent support via in-app chat

  x

Pro Desk guided coaching sessions 

  x

First response SLA

  Less than two hours regardless of case origin (web, phone, chat)