Support from people that know your Smartsheet products best

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Get the right level of support for your business needs

  Package benefits

Free Plan

(Free Plan customers)

Base Support

(Free for Pro, Business, Enterprise Advance)

Standard Support

(Included in Enterprise Plan)

Premium Support

(Add-on to Business, Enterprise & Advance)

Smartsheet Community


Help & Learning


24x7 global ticketing support


24x7 global phone support


Smartsheet University self-paced learning


In-app chat bot


24x7 live agent support via in-app chat


Pro Desk guided coaching sessions 


First response SLA

   Less than two hours regardless of case origin (web, phone, chat)