SMARTSHEET SUPPORT

Unlock innovation with Smartsheet Support.

Make technology work for you and get the most out of your Smartsheet investment with expert coaching and deep technical support and guidance.

Contact us

  • Find the resources you need to get started fast.

  • Get strategic and technical help from our experts when you need it the most.

  • Focus on innovation and we’ll do the rest.

  • Your IT business partner with personalized support.

Meet Adam, our Smartsheet TAM superhero. 

Technical Account Managers (TAMs) like Adam are the heart of Smartsheet's Support organization. TAMs are product experts and understand the unique needs of your business and your solution, helping customers to proactively identify and address potential problems before they occur. When problems do arise, Adam and his teammates will own the issue and engage with the best resources to resolve it with minimal disruption to your business.

Get the right level of support for your business needs.

Plan benefits

Standard Support

Professional Support

TAM

TAM Enhanced

Contact options

Online, Phone Online, Phone Online, Phone Online, Phone

Smartsheet University eLearning

x

x

+

x

24x7 global online web support

x

x

x

x

24x7 global phone support

x x x x

ProDesk

  x x x

TAM

    x x

Named contact

    x x

Established communication channels

    x x

24x7 critical situation paging

    x x

Smartsheet solutions guidance

 

 

x

x

Scheduled meetings

 

 

x

x

Early access to features

 

 

x

x

Proactive SIE outreach

 

 

x

x

Service Level Agreement (SLA)

 

 

x

x

Control Center sandbox environment

 

 

 

x

Solution enhancements

 

 

 

x

Active monitoring of critical sheets

 

 

 

x

Proactive solution management

 

 

 

x

Solution lifecycle management

 

 

 

x

Lightweight solution builds

 

 

 

x

 

+ Smartsheet University eLearning is included in the Enterprise Plan.

 

 

Plan Benefits

Standard Support

Professional Support

TAM

TAM Enhanced

Contact Options

Online, Phone Online, Phone Online, Phone Online, Phone

Smartsheet University eLearning

x

x

+

x

24x7 Global Online Web Support

x

x

x

x

24x7 Global Phone Support

x x x x

ProDesk

  x x x

TAM

    x x

Named contact

    x x

Established communication channnels

    x x

24x7 critical situation paging

    x x

Smartsheet Solutions Guidance

 

 

x

x

Scheduled Meetings

 

 

x

x

Early access to features

 

 

x

x

Proactive SIE outreach

 

 

x

x

Service Level Agreement

 

 

x

x

Control Center Sandbox Environment

 

 

 

x

Solution Enhancements

 

 

 

x

Active monitoring of critical sheets

 

 

 

x

Proactive Solution Management

 

 

 

x

Solution Lifecycle Management

 

 

 

x

 

* Smartsheet University eLearning is included in the Enterprise Plan

What sets [Smartsheet] apart is the customer support, and our ability to have a liaison work with our company to help train, answer questions, and get each of our teammates to use the tool to the best of its capabilities. To me, it’s a partnership; it’s special, and that’s what keeps me wanting to work with Smartsheet.

– Rob Neitzel with Spartan Race

Standard Support

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Professional Support

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TAM Enhanced

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