Commercial Solutions Engineer

Smartsheet is looking for a Solutions Engineer who will provide technical leadership throughout the inside sales process. You will be a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption. 

This high profile role is part of the Commercial Sales team and is based at Smartsheet corporate offices in Sydney, Australia.

With a commitment to investing in the APJ region to better serve new and existing customers in Australia, New Zealand, Japan and the greater Asia Pacific geography, Smartsheet opened up its third international office in Sydney in January 2020. This is an opportunity to be a part of Smartsheet at this exciting time, working with an outstanding team to build and expand the Smartsheet brand across an established market.

You Will: 

• Be a recognised Smartsheet expert and develop deep Smartsheet knowledge relevance (workflow definition, solution design) 
• Partner with Commercial Account Executives to deliver technical demonstrations of Smartsheet’s SaaS platform, Integrations, and Add-Ons..
• Collaborate with other Sales Engineers in the design and development of creative solutions to customer requirements using Smartsheet
• Demonstrate technical aspects of the product as a way to solve specific customer problems, and translate these problems into Smartsheet Solutions.
• Provide day-to-day product/technical support to the sales team as well as new team and enterprise prospects.
• Provide support for preparing technical responses to prospect questions, FAQs, knowledge base and case support entries; help define “best practices” for broad usage across large enterprises
• Travel to enterprise customer sites periodically, serving as a technical subject matter expert to the sales team.
• Deliver on, and exceed, all performance targets
• Other duties as assigned

You Have: 

• Early stage software, preferably SaaS, technical pre-sales (SE) experience in a new category
• 1-2 years of experience as a Sales Engineer, Solution Architect, or related field in the SaaS and/or enterprise software industry
• Great listening skills are a must
• Passion for working with web-based technologies and a desire for deep understanding of functionality, use cases, as well as business and technical elements.
• Able to articulate technology and product positioning to both business and technical users
• Experience in solution design or solution architecting related to collaboration/workflow/project management.
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Experience working in a fast-paced, high growth software company where change is a constant
• Willing to travel periodically based on customer and business need
• Google apps, Salesforce.com, MS Word/PowerPoint/Excel skills
• Bachelors (BA/BS) degree required

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japa

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Department

Solutions Engineering

Job Location

Sydney, AU