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 Limited Smart Brilliant Genius Einstein
Number of Smartsheets (?) 5 100 250 500 1000
Team Workspaces (?) 2 5 25 50 100
Unlimited Users & Groups (?) Yes Yes Yes Yes Yes
Storage for File Attachments (?) 10 MB 500 MB 3 GB 15 GB 50 GB
Reporting (?) - Basic Advanced Advanced Advanced
Publishing (?) - Basic Advanced Advanced Advanced
Branding (?)     Yes Yes Yes
Smartsheet Assist (?) Available Available Available Included
Typical customer profile Do-it-yourselfers, weekend projects Freelancers working together, small projects Small businesses, distributed workgroups Medium sized or project-rich businesses Large organizations, multiple locations
Total monthly fee (Support included) Free $25 $49 $99 $149
 

If you are a Smartsheet user and wish to upgrade, please log in to your Smartsheet account .

Up to 40%* for Non-Profits, Hospitals, and School Organizations

*
A 25% discount is available to all not for profit organizations
A 15% discount is available on annual subscriptions.


Frequently Asked Questions

Is my data secure with Smartsheet.com?

Yes. Smartsheet.com has bank-level data security for data storage and transmission. Smartsheet.com is VeriSign secured and offers the highest level of protection (128-bit SSL encryption and 1024-bit keys) and is scanned daily by Hackersafe. HACKER SAFE certified sites prevent over 99.9% of hacker crime.

Is there a per user charge?

There are no per-user charges. The subscription price is the same - whether you have 10 users or 1,000 accessing your account.

How does the free trial work?

You have 30 days to try all the features. During the trial you may add an unlimited number of people, create up to two workspaces and a total of five sheets. You are not required to provide credit card information to create a trial account. When you upgrade to a paid edition, all of your users and data come with you.

Is the Limited edition really free?

Yes. You may access your free Smartsheet.com account as long as it is accessed once every 90 days. Free accounts that are idle (not accessed for 90 days) are de-activated.

What is Smartsheet Assist?

If you prefer someone else do your administrative work - no problem. Just send your phone number and existing spreadsheets to assist@smartsheet.com and we'll get them all set up for you in Smartsheet. It's a flat $25 rate of per spreadsheet. We won't bother you with per sheet charges if you are an Einstein customer - Smartsheet Assist is included with that edition.

What payment methods does Smartsheet accept?

Pay by Credit Card - We accept Visa, Mastercard, Discover and American Express.

Check or Wire - Invoicing is available for customers who pay annually. Please contact sales at +1.425.827.8909 to ensure accurate processing. Once confirmed, you will be able to choose the invoicing option online.

Others on my team already use Smartsheet. Do I have to go through the sign up process to join their account?

No. Just ask one of them to add you to their account. Workspace and sheet sharing happen between people in an account (not across accounts). While users can be associated with multiple accounts, teams generally use a single account.

Can I upgrade, downgrade or cancel at any time?

Yes. The only exception to downgrading is if your paid account usage exceeds the capacity of a lower edition.

Refunds and credits are not issued for partial periods or on pre-paid annual subscriptions.

Do I need to sign a contract when I upgrade?

No. Smartsheet.com is a pay-as-you-go service with terms and conditions applying to all free and paid customers. Paid customers have the ability to upgrade, downgrade, or cancel their service at any time.

Are discounts available?

A 25% discount is available to all not for profit organizations.
A 15% discount is available on annual subscriptions.

Can I talk to someone over the phone?

Yes. You may contact Smartsheet.com at +1.425.827.8909. We make a point to respond to inquiry within 24 hours.

What if I need more than what the Einstein edition provides?

We have the flexibility to adjust capacity for any customers. Please contact sales at +1.425.827.8909 to discuss your needs.

What are the System Requirements to use Smartsheet.com?

Internet Explorer 6.0 and newer (Windows)
Mozilla Firefox 1.5 and newer (Windows, Macintosh, Linux)
Safari 3.0.3 (Macintosh)

I'm part of an international team. Can I use Smartsheet.com?

Yes. More than 20,000 teams in over 25 countries have used Smartsheet.com. Smartsheet is Unicode compliant and allows each user to specify locale and time zone settings.