Frequently asked questions
Get answers to all your questions about ENGAGE in London.
Frequently asked questions
Get answers to all your questions about ENGAGE in London.
ENGAGE in London promises a curated event, with fewer sessions, in a more intimate venue where meaningful connections take centre stage. You’ll hear from and meet Smartsheet users from across the EMEA region, from keynote and breakout sessions to networking events. Plus, featured partners from our channel partner ecosystem in the region will provide even more market insights and industry expertise to help you unlock business potential.
Conference passes with or without pre-conference training fees:
- Cancellations received before 13 April 2024 will be refunded in full.
- Cancellations received 13 April 2024 through 30 April 2024 will be refunded, minus a £135 cancellation fee.
- Cancellations made after 30 April 2024 (two weeks prior to the conference start date) will not be eligible to receive a refund.
Optional Smartsheet Certification exam fees:
- Cancellations received before 13 April 2024 will be refunded in full.
- Cancellations received 13 April 2024 through 30 April 2024 will be refunded, minus a £50 cancellation fee.
- Cancellations made after 30 April 2024 (roughly 2 weeks prior to the conference start date) will not be eligible to receive a refund.
We've created an event overview PDF as well as a customisable justification letter that you can submit to your manager, outlining the costs and benefits of attending the conference.
All sessions at ENGAGE will be presented entirely in English.
You may transfer your registration to a colleague up to one week before the event commences at no charge. Please contact our registration team here to request a badge exchange.
Please reach out to our registration team here for help.
We’re unable to offer guest passes at this time. Evening events and all other conference sessions and activities are limited to ENGAGE conference attendees only.
All ENGAGE attendees must be at least 18 years of age and officially registered for the conference.
Sessions cater to all proficiency levels, with tracks dedicated to new Smartsheet users, intermediate, and advanced users to unlock your organisation’s potential.
ENGAGE sessions are organised into three tracks based on Smartsheet proficiency: beginner, intermediate, and advanced. To help you to pick sessions or a track that matches your skills, we’ve detailed the recommended level of Smartsheet experience for each track below:
Beginner: The Smartsheet core features, including sheets, automations, dashboards, and more, are either new to you or you’d like a refresh of these features or Smartsheet best practices. You’ll elevate Smartsheet skills that are applicable to a wide array of use cases, from distributing marketing assets to managing projects.
Intermediate: You’re already Smartsheet savvy and would like to elevate your skills. The content in this track is designed to deepen your proficiency whether you’re managing project portfolios, work in system administration, and beyond.
Advanced: You live in Smartsheet and have a solid understanding of its technical potential. Whether you're overseeing weekly shipments, organizing a user conference (like Smartsheet ENGAGE), or tackling other projects, these sessions are designed to maximise your expertise with Smartsheet Bridge, DataTable, and Data Shuttle.
The attendee hub serves as the interactive nerve centre of ENGAGE for conference attendees. You can view sessions, customise your schedule, personalise your profile, discover and connect with other attendees, join discussion groups, browse speaker bios, and more. You can access the attendee hub via the web, or on your mobile device as the attendee event app.
Registered attendees can access the web version starting in late April. Stay tuned for an upcoming email with instructions on how to download the app.
We're excited to offer the following two training classes:
Intro to collaborative work management
No prerequisite
Unlocking Control Center
No prerequisite
The training will be held at the Hilton London Metropole. Specific room location and pre-training prep materials will be sent before the conference.
Yes, you will need to bring your own laptop and power supply. You will also need to connect to the conference wi-fi when you arrive — instructions will be provided at check-in.
Yes. Training costs £90 (VAT included). Have questions about how to modify your registration? Reach out to our team.
Breakfast and lunch will be provided on both event days.
We offer these types of classes year round, and you have the choice to participate virtually or in person. Visit Smartsheet University to see upcoming class offerings.
Smartsheet Certification exams will be offered throughout ENGAGE. Once you register for an exam, you will receive a confirmation email and the opportunity to provide your preferred timing to take the exam at the conference.
Each certification has a resources page with suggested preparation:
We offer year-round certification exams through Smartsheet University.
Capacity is limited to 15 people per Smartsheet certification exam session.
Please review these registration and conference policies:
Yes! Most sessions qualify for PMI PDUs. You can see which ones by visiting PMI’s course catalog. Or check out which London sessions will boost your credit count here.
ENGAGE is being held at the Hilton London Metropole.
Once you complete your registration for the conference, the confirmation page will include a link to book your hotel using our housing website.
Discounted room rates have expired.
If you reserved a room within the ENGAGE hotel room block, you may make changes to your reseration directly with the hotel by phone (+44 07974 865 343) or by email (LONME_Groupres@hilton.com) after April 26.
Please refer to the cancellation policy as noted on your hotel reservation confirmation.
A limited inventory of room nights is available before and after the conference dates if you wish to extend your stay. These can be selected during the hotel booking process. If additional dates are no longer selectable, it means the inventory for those dates has reached capacity.
Heathrow Airport (airport code LHR) is the fastest large airport to get to. It’s approximately 15 minutes from Heathrow to Paddington Station (just two minutes by taxi from the hotel) or 45 minutes drive from central London. Arriving to and from London Gatwick Airport (airport code LGW) takes approximately an hour by train and an hour to an hour and a half by car. The trip to and from London Luton Airport (airport code LTN) takes approximately an hour by train and an hour and 15 minutes by car.
We recommend arriving on Monday, 13 May. The optional conference training starts at 08:00 on Tuesday, 14 May while the event kicks off with the opening keynote at 11:00. ENGAGE will conclude at 16:00 on Wednesday, 15 May.
Smartsheet certification exams are being held 14 and 15 May. These exams are by appointment only and selectable during the online registration process for an additional fee.
Ground transportation
You will need to arrange your own transportation to and from the airport. The Heathrow Express, which terminates at Paddington Station, is just two minutes by taxi, or a ten minute walk to the venue. Tickets for the Heathrow Express start at £16.50 for advance purchase or £25 for one-way standard fares. Taxis are readily available. Rates typically average £50-60 for the trip to Heathrow. The nearest underground station is Edgware Road (Circle, District, Hammersmith & City and Bakerloo lines), directly opposite the hotel.
ENGAGE attendees can use the code “HiltonMetr” to receive 12% off Heathrow Express tickets.
The Hilton London Metropole has a 148-space car park located underneath its hotel (24 hours from £30). There are also several car parks and garages within a one-mile radius.
Tuesday, 14 May
Breakfast, lunch, snacks, plus cocktails and canapes at the hosted reception, will be provided.
Wednesday, 15 May
Breakfast, lunch, and snacks will be provided.
During the online registration process, there is a section to select dietary accommodations, including halal, kosher, kosher vegetarian, and vegan. We will provide options — within our main meal program — for vegetarian, gluten-free, dairy-free, seafood/fish-free, nut-free, soy-free, and low sodium. If you have any additional questions, please contact our special accommodations team here.
During the online registration process, there is a section to make accessibility requests. We will contact you directly to discuss options and logistics. If you have any questions in the meantime, please contact our special accommodations team here.
Yes, we will have private space available at the Hilton London Metropole for nursing mothers. Please note this request during the registration process and we will contact you with additional details.
Yes, we will have private space available for prayer and wellness. Please note this request during the registration process and we will contact you with additional details.
All ENGAGE attendees must be at least 18 years of age and officially registered for the conference. At this time, we are unable to offer a guest pass or +1 to the evening networking events.
Can’t find what you’re looking for?
We’re here to help. Contact us and an ENGAGE representative will get back to you.