Technical Solutions Engineer

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet is looking for a Technical Solutions Engineer, EMEA who will provide technical guidance throughout the sales process. We are a fast-growing, high revenue-growth Software as a Service (SaaS) company that is changing the way teams and organizations manage work. We work in an agile environment that stays focused on building great software and supporting our colleagues. Here you can use the latest web technologies to their fullest potential. 

This high profile role is part of the Solutions Engineering team.

Responsibilities:

• Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value
• Build proof of concepts to demonstrate the capabilities of our products and services to customers
• Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions
• Be a technical SME for the Presales organization
• Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs
• Be a recognized Smartsheet technical expert and develop relationships with partners on the Product and Engineering teams
• Actively seek out opportunities to develop new integrations and solutions to address gaps and deliver value to customers 
• Work with Product Management and Operations as the customer advocate on technical feature requests. As part of the role you will help promote the product vision to make sure it is always aligned with our customer’s signal

Requirements:

• 5+ of experience as a Sales Engineer or relevant security position in SaaS and/or enterprise software
• Technical knowledge of the underlying technologies used in SaaS applications
• Familiarity with Smartsheet products such as Core App, Bridge, Resource Management, Premium Apps, Control Center, Connectors
• Ability to explain technical concepts to non-technical audiences
• Ability to develop complex technical solutions to demonstrate value to customers
• Understanding of Service/User Management from an IT perspective
• Experience working with APIs and standard authorization protocols (OAuth2, SAML/SSO, OpenID, etc.) 
• Experience with iPaaS/workflow automation platforms
• Excellent problem-solving skills and a curious mindset to identify and resolve complex technical challenges
• Proficiency with programming  languages such as JavaScript or Python
• Experience with GitHub and/or GitLab is a plus
• Experience/understanding of AWS, Azure, or GCP is a plus
• Familiarity with the MEDDIC Pre-Sales/Sales methodology is a plus
• Smartsheet certified is a plus
• IT User/System Management certification (ITIL Certification) or equivalent is a plus 
• Willing to travel periodically based on customer and business needs
• Bachelors (BA/BS) degree preferred

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Our Candidate Privacy Notice describes how Smartsheet may process your personal data, including the use of a third party provider for application submissions.

Department

Solutions Engineering

Job Location

London, UK