July 31, 2020
Emails generated by the Smartsheet app are now sent from the following new subdomains:
app.smartsheet.com - for notifications such as automated workflows, sharing, and conversations
info.smartsheet.com - for welcome emails and daily mail
system.smartsheet.com - for system emails such as password resets and payment notifications
Why did we make this change?
Previously, all app generated emails were sent from the main smartsheet.com domain. Having separate subdomains, separate from the main domain, each with their own distinct sending purpose follows email sender best practices, and allows each separate subdomain to have its own domain reputation.
Learn more by reading the “Not Receiving Email from Smartsheet" section of this help article.