Smartsheet is named a Customers’ Choice in the 2024 Gartner® Peer Insights™ ‘Voice of the Customer’: Collaborative Work Management

Gartner Peer Insights Voice of the Customer 2024 Report

Smartsheet is excited to announce we have been recognized as a 2024 Customers’ Choice vendor - second year in a row - for the Collaborative Work Management category on Gartner® Peer Insights™. This distinction is a recognition of vendors in this market based on feedback and ratings from 329 verified end users of our product as of March 31st, 2024. Overall, Smartsheet reviewers gave us a 4.5 out of 5, with 97% saying they would recommend our product.

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction. Vendors in this quadrant received strong ratings for Overall Experience, Product Capabilities and Service & Support relative to the market. This is a good indicator for satisfaction with the vendor's products in this market.

Here are some comments from customers that contributed to this distinction:

“Smartsheet's overall functionality and versatility are best in class. Setting up customized solutions for your business processes is a breeze.From managing large scale projects to simple data intake, there is not a platform out there that I would recommend more than Smartsheet.”

- Capacity Manager, Healthcare and Biotech Industry

"We LOVE Smartsheet. It has greatly improved so many processes. We have been able to streamline and automate and all without any additional development costs. Most importantly it has improved colleagues' lives because it has eliminated various time consuming and redundant tasks giving them the opportunity to do more engaging work."

- Senior Project Manager, Finance

"I have had a great experience using Smartsheet for over six years. It is an amazing collaboration tool that has streamlined our work processes."

- Senior Project Manager, Education Industry

Read more reviews for Smartsheet here and read the May 2024 report to learn more about this distinction. 

Read the report

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any  warranties of merchantability or fitness for a particular purpose. Gartner, Voice of the Customer for Collaborative Work Management, By Peer Contributors, 24 May 2024.

This graphic was published by Gartner, Inc. as part of a larger research document and  should be evaluated in the context of the entire document. The Gartner document is available upon request from Smartsheet.