Smartsheet Customer Success
Reach your business goals faster with Smartsheet Customer Success.
Overview and Benefits
Focused on your business goals
Customer Success helps to identify how Smartsheet can help you achieve your business goals. Customer Success aligns your desired business outcomes with your Smartsheet investment to ensure a shorter time to value.
Drive adoption & engagement
Customer Success helps to drive adoption and engagement with the Smartsheet platform across your organization.
Empower your team to be successful
Customer Success offers ongoing engagements with system administrators, mobilizers, and power users to provide best practices, tips, and tricks to ensure that you meet your business objectives.
Smartsheet Customer Success Offerings
Four levels of offerings based on your Smartsheet investment*. Contact your account team for more information.
*Offerings are subject to change.
Standard(up to $50K) |
Level I($50K-$100K) |
Level II($100K-$250K) |
Level III($250K+) |
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Smartsheet Resource Guidance: Smartsheet Community, Help & Learning Center, etc. |
x | x | x | x |
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Updates on Quarterly Feature Releases |
x | x | x | x |
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Guided New User Onboarding Sessions |
x | x | x | x |
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Use Case Inventory |
x | x | x | |
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Annual Adoption Reviews |
x | x | x | |
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Customer Success Manager |
x | x | x | |
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Smartsheet Events |
x | x | ||
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Annual Support Model Reviews |
x | x | ||
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Annual Joint Business Reviews |
x | x | ||
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Value Realization Snapshot |
x | x | ||
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Smartsheet Impact Survey |
x | x | ||
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Outcomes Success Story |
x | |||
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Executive Business Alignment Reviews |
x |