Smartsheet Customer Success
Reach your business goals faster with Smartsheet Customer Success.
Contact usOverview and Benefits
Smartsheet Customer Success Offerings
Four levels of Customer Success *offerings based on your Smartsheet product investment.
Contact your account team for more information.
*Offerings are subject to change.
Standard(up to $50K) | Level I($50K-$100K) | Level II($100K-$250K) | Level III($250K+) | |
|---|---|---|---|---|
Quarterly Feature Release Updates | x | x | x | x |
Guided User Onboarding & Continued Enablement Sessions | x | x | x | x |
Customer Success Manager | x | x | x | |
Use Case Inventory | x | x | x | |
Joint Business Review | x | x | x | |
Smartsheet Events | x | x | ||
Value Realization Snapshot | x | x | ||
Smartsheet Impact Survey | x | x | ||
Outcomes Success Story | x | |||
Executive Business Alignment Review | x |
Smartsheet New Customer Onboarding
Four levels of offerings based on your Smartsheet investment*.
Contact your account team for more information.
*Offerings are subject to change.
Standard Onboarding(up to $20K) | Premium Onboarding($20K+) | Professional Services | Support | |
|---|---|---|---|---|
| x | x | |||
| x | x | |||
| x | ||||
System Administrator Enablement 1:1 with Onboarding Specialist | x | |||
| x | ||||
| $ | ||||
| $ | ||||
| $ |