Professional Support Package
Get the most out of Smartsheet with the Smartsheet Professional Support Package. With this package, your team will receive ongoing product support, including online self-paced training with Smartsheet University eLearning, personalized virtual support sessions with a Smartsheet expert (Pro Desk) and 24x7 global customer phone support.
- Global phone support
- Smartsheet University eLearning Access
- Pro Desk
- 30minutes per session (1 hour long sessions count as two sessions)
- 10 sessions per user, per year
- 24x5 global hours of coverage (excluding weekends and local major holidays)
Pro Desk offers practical one-on-one sessions with a Smartsheet expert to accelerate your setup time, understand the capabilities of the platform, and get advice on Smartsheet best practices. During a Pro Desk session, your Pro Desk specialist will offer more in-depth guidance on the application, capability, workflows, or processes you are trying to enable.
Customers with Pro Desk access can choose from the following three categories of Pro Desk sessions:
**Pro Desk Access: Maximum use is 10 sessions/user/year
**Does not include Free Collaborators
Pro Desk is not technical support. It is not intended to design or build solutions. The ideal outcome is clear next steps and a roadmap forward but not a fully built solution. Pro Desk is not a troubleshooting session. Some troubleshooting may happen during your Pro Desk session, but is not the objective of the Pro Desk session. For troubleshooting please contact support by opening a case through our Help Center https://help.smartsheet.com/contact or by calling our support team https://help.smartsheet.com/articles/2479096-overview-smartsheet-support-hours-resources.
At this time, we do not offer Pro Desk for the following list of applications. We are working to add these in the future.
- Resource Management by Smartsheet
- Dynamics Connector
- Tableau Connector
- Service Now Connector
- Event Reporting
- Power BI Connector