ITIL Standardized Ticketing System
By MASA Consult
Ticketing system that follows the ITIL process. Tickets are automatically assigned to corresponding subject matter experts. The solution is fully adjustable for every business need.
Customizable to fit any business requirements
Follows ITIL standards where every ticket gets a unique number and goes through a standardized status process like: Created, Assigned, In Progress, Completed, Closed. Customer and subject matter experts are kept informed throughout by email or Slack / MS Teams on project status.
ITIL Standardized Ticketing System
Dynamic Form
Dynamic form to create a ticket.
Fully Customizable Dashboard
Fully customizable dashboard to check and analyze the tickets.
Ticket Assignment Workflow
Possibility to assign the tickets to Subject Matter experts.
Notifications
Notifications of the tickets’ creation, status change, closure by email or Slack/MS Teams.
Ticketing system that follows the ITIL process. Tickets are automatically assigned to corresponding subject matter experts. The solution is fully adjustable to suit any business need.