Definition: What Is Stakeholder Theory?
Edward Freeman’s stakeholder theory holds that a company’s stakeholders include just about anyone affected by the company and its workings. That view is in opposition to the long-held shareholder theory proposed by economist Milton Friedman that in capitalism, the only stakeholders a company should care about are its shareholders - and thus, its bottom line. Friedman’s view is that companies are compelled to make a profit, to satisfy their shareholders, and to continue positive growth.
By contrast, Dr. Freeman suggests that a company’s stakeholders are "those groups without whose support the organization would cease to exist." These groups would include customers, employees, suppliers, political action groups, environmental groups, local communities, the media, financial institutions, governmental groups, and more. This view paints the corporate environment as an ecosystem of related groups, all of whom need to be considered and satisfied to keep the company healthy and successful in the longterm.
Dr. Freeman’s books describe how a healthy company never loses sight of everyone involved in its success. Stakeholder theory says that if it treats its employees badly, a company will eventually fail. If it forces its projects on communities to detrimental effects, the same would likely happen. “A company can’t ignore any of its stakeholders and truly succeed,” Dr. Freeman said in an interview. “There might be short-term profits, but as stakeholders become dissatisfied, and feel let down, the company cannot survive.”
Stakeholder Theory vs. Shareholder Theory
Economist Milton Friedman, whose work shaped much of 20th-century corporate America, was a believer in the free-market system and no government intervention. This belief helped shape his shareholder theory of capitalism: that a company’s sole responsibility is to make money for its shareholders.
Also called the “Friedman doctrine,” shareholder theory, outlined in Friedman’s book “Capitalism and Freedom,” states that a company has no real “social responsibility” to the public, since its only concern is to increase profits for the shareholders. The shareholders, in turn, would privately shoulder any social responsibility.
When Edward Freeman first published his book about stakeholder theory in 1984, it raised awareness of the relationships and the ripple-effect of a company and its many stakeholders.
It suggests that a company’s stakeholders include people like employees, customers, community members, competitors, vendors, contractors, and shareholders. Stakeholders could also be institutions, like banks, governmental bodies, oversight organizations, and others.
“If you think about it, it makes sense,” Freeman said in an interview. “All company stakeholders are interdependent. And a company creates value - or should, for its own success - for all of them.”
Edward Freeman’s View on Stakeholder Theory in the 21st Century
“If you can get all your stakeholders to swim or row in the same direction, you’ve got a company with momentum and real power,” Freeman says. “Saying that profits are the only important thing to a company is like saying, ‘Red blood cells are life.’ You need red blood cells to have life, but you need so much more.”
Stakeholder theory is even more important in the new global economy, Freeman notes. An organization needs to be mindful not only of those who hold stock in the company, but also of those who work in its stores, those who work and live near its factories, those who do business with it, and even of competitors, as the company may shape the landscape in its industry.
“Even some older companies like Unilever are re-inventing themselves to use stakeholder theory with very strong results,” Freeman says. And the results if a company doesn’t subscribe to stakeholder theory? “Enron,” he says, of the energy company that was brought down by corruption and other scandals in the early 2000s.
How to Assess a Company’s Stakeholders under Stakeholder Theory
[[perhaps include grid of possible stakeholders here; see separate doc]]
Let’s consider a hypothetical company that builds condos in an American city. That company has gone public, so its shareholders are eager to see a rise in the value of their stock. Under stakeholder theory, however, those shareholders could be joined by several other types of stakeholders, each with its own interests relative to the company. Here are a few possible stakeholders with interest in this company and its projects:
Employees: The employees want to be treated and compensated fairly, and work reasonable hours. If the company underpays the employees, or gives them lengthy and difficult work shifts, the employee attitude and buy-in in the company is going to erode. There will be turnover, bad word-of-mouth among the potential workforce in the area, and a weakened company.
- Suppliers: Suppliers for this condo project also want to be treated and compensated fairly, or similar results as those with employees could be seen. However, under stakeholder theory, suppliers should also be operating their own businesses ethically, fairly, and equitably. If the condo company truly wants long-term success, stakeholder theory holds, it should treat suppliers and vendors well, but also do due diligence on how the supplier companies themselves do business.
- Manufacturers: In a global economy, sometimes parts or even whole products are manufactured in other countries, far away from the main marketplace or the location of the project. But for this condo company to do well, it must think of its manufacturers - and their employees - as stakeholders too. So, working conditions and wages must be fair and equitable for them as well.
- Environmentalists: People who live in the city and neighborhood where the housing development is being constructed want to be assured that the environment, water system, power sources, and other things potentially affected by the project, are protected in as transparent a way as possible. These people who care about the local ecology would, under stakeholder theory, be considered stakeholders in the project, and should be kept apprised of plans and developments so they can have a chance to review them and weigh in with their thoughts.
- Housing activists: As more and more housing projects are built in increasingly dense cities, many local activists have a political voice and stake in how new developments are handled. Will there be enough parking for every resident? What kind of services will the residents need and have these been taken into account? Does the project displace long-time residents of the area, and, if so, would they be considered as tenants in the new structure? If the construction company is truly subscribing to stakeholder theory, it will want to get buy-in from these activists. It’s good public relations, but more than that, it’s truly satisfying real stakeholders.
- Governmental bodies: The city, county, and state likely have density, environmental, and other concerns. Even with governmental approval, a construction project needs regular check-ins with governmental bodies, regulated agencies like gas and electric companies, and more. For instance, there may be design restrictions in a historic part of town, or height restrictions in a mostly single-family-home area. All of the aforementioned are valid concerns to these stakeholders.
- Neighbors: These stakeholders are going to be stakeholders for a long time, living alongside the new condo development. If the construction company wants to please these stakeholders, it should consider parking, greenspace and parks, and perhaps create a space that can be used and shared by all the neighbors (not just the condo residents). Neighbors should feel as though their quality of life is being maintained or enhanced - but not reduced because of the project.
This is by no means a complete list, but as you start to think of your company and its projects in terms of the full ecosystem of potential stakeholders, you can see how far-reaching your impact can be. Some will have a financial interest in your project. Some will have an emotional interest. Many may have both. And stakeholder theory holds that all these stakeholders, as well as their interests, are critical to your project’s success.
Craig McDonald and His View on Stakeholder Theory and Corporate Responsibility
Craig McDonald, Professor Emeritus of Informatics at the University of Canberra in Australia, has written extensively on stakeholder theory, and on how business ethics can shape the future success of a company.
Professor McDonald says his view is simple. “If you value life in the future, you should preserve the environment by addressing pollution, using sustainable extraction from the biosphere, etc…Presumably, you act in a way that you hope will express your values, and produce an outcome that makes you happy.”
In other words, he says, corporate responsibility and business ethics don’t need their own special focus inside the company, as long as the company practices true stakeholder theory for all its stakeholders, from suppliers and employees to factory workers and environmentalists.
“Of course, it doesn't always work out this way,” McDonald says, “maybe because we don't know what our real values are until we are in a position that tests them, or maybe… things went pear-shaped, despite our good will…The bottom line is, figure out what your values are, what your context is, what the consequences of your actions will be. Then decide what to do in a knowledgeable and responsible manner.”
Stakeholder Theory in a Global Economy
Benefits of Using Stakeholder Theory
When you can use the opinions and influence of all your stakeholders to help shape your project, you and the project will be much better positioned for success. The benefits can shape the perception of your project and your company, not only with all of your extended stakeholders, but with the rest of the world.
Creating this healthy ecosystem, Freeman says, “is needed for the company to truly succeed in the longterm. If a company cuts corners with any of these stakeholders, it isn’t going to work out over the long haul.”
The effective use of stakeholder theory also yields good public relations. If the condo-building company builds a park for the local neighbors, and cleans up a nearby creek that’s an important watershed in the area, the entire city will have a much more favorable view of the company, paving the way for long-term future success.
Stakeholder Communications: Who Needs to Know What and When?
Once you’ve identified your extended group of stakeholders and their biggest needs, interests, etc., you can also begin to draft a communications plan.
In the case of the condo development, it may be useful to identify a neighborhood liaison, for example, an on-site employee who can periodically visit the neighbors, hold meetings, etc., to ensure all nearby residents feel they are being heard.
[[example of extended stakeholders grid, with communication rows added, here]]
Where to Learn More about Stakeholder Theory
Professor Edward Freeman is a leading expert in stakeholder theory, and has written many books on the topic. He is a professor at the Darden School of Business at the University of Virginia. Learn more about Freeman:
- Edward Freeman at the University of Virginia
- Edward Freeman’s books, as well as those of his colleagues at Stakeholder.org, on stakeholder theory
- Edward Freeman’s personal website, with videos and more
Other sources include a popular textbook on the topic, “Business and Society: Ethics, Sustainability, and Stakeholder Management,” by Archie B. Carroll and Ann K. Buchholz, first published in 2014.
Professor Craig McDonald teaches at the University of Canberra in Australia, in the study of informatics, which focuses on the interconnectivity of business, technology, and other areas. Additionally, most business schools now teach stakeholder theory, sometimes in business ethics courses.
Smartsheet Can Help You Conduct Extended Stakeholder Analysis, Mapping, and Communication Plans
Smartsheet is a powerful collaboration and communication tool for project managers. The familiar spreadsheet layout makes it easy to organize tasks and assign roles so you can see who is responsible for which tasks at a glance. You can create a stakeholder contact list in Smartsheet, and share the list with all project stakeholders to keep everyone updated. Store additional details, such as contracts and email correspondence, by attaching items directly to the rows in your sheet. Then, use Smartsheet’s mobile app to get in touch with a vendor or team member in the field.
In addition to centralizing stakeholder contact information, project managers will appreciate Smartsheet’s real-time updates and the ability to alert the team about new changes using email alerts. It can also be used as a central repository for documents, project assets, and comments that everyone on the team can access from any location where they have an Internet connection.
Increase transparency with stakeholders by sharing your templates, and easily switch between Grid, Gantt, Calendar, and Card Views to visualize your project timeline. For people and teams that want to work more visually, and for situations where a highly-visual view is most appropriate, Card View provides a powerful new way to visualize, share, and act on work in motion.
See how easy it is to use Smartsheet to organize all your project management needs.