Article
Why customers keep choosing Smartsheet—three years in a row
July 7, 2025
When you’re building programs that span teams, tools, and time zones, you need more than a collaborative work management platform; you need a partner that evolves with you.
That’s why we’re especially proud to share this news: for the third year in a row, Smartsheet has been recognized as a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Collaborative Work Management. It’s our view that Smartsheet has scored above average in user interest, adoption, and overall experience (capabilities, support, and satisfaction). But this isn’t about us, it’s about you.
This recognition is based entirely on feedback from 309 verified customers over an 18-month period as of March 31, 2025, who are leading strategic initiatives, driving impact at scale, and pushing what’s possible with Smartsheet every day. Overall, Smartsheet reviewers gave us a 4.6 out of 5, with 95% saying they would recommend our product. In addition, we feel Smartsheet has top marks in scalability, ease of deployment, administration, and maintenance, and in-context collaboration. Your reviews, ratings, and willingness to recommend helped us earn this recognition, and we couldn’t be more grateful.
Distinctions like this mean even more because it’s grounded in the real experiences of people across industries, teams, and regions using Smartsheet to solve real challenges. As one principal program manager at Salesforce puts it, “Smartsheet helps Salesforce Professional Services bridge the critical 'delivery gap' between deal close and post–go-live support by unifying professional services execution and enhancing collaboration.”
This kind of outcome—unifying people, systems, and workflows to create true business value—is exactly what we aim to empower every day.
“Our customers are at the heart of everything we build. Their needs shape how our product evolves, because we’re here to help them shine and be heroes in their organizations,” says Pratima Arora, Chief Product Officer at Smartsheet. "I’m proud to see that reflected in how strongly they recommend Smartsheet. Their success is what drives us.”
What our customers are saying
"I've tried a lot of PM tools over the last 15 years and this one is just hands down the best. It is easiest to train users to use and builders to build. It’s low / no code approach is super powerful and the features it offers allows for unmatched collaboration and work management. From small projects to large enterprise operations, I have used this tool to blow the minds of executives over and over again." - Principal Program Manager, IT Function, Services Industry
“Smartsheet is a fantastic platform for collaborative working, as well as capturing and displaying data from numerous sources.” - Quality Project Manager, Project and Portfolio Management Function, IT Services Industry
“I have found Smartsheet to be invaluable for tracking projects and progress, honestly, it has been a life saver.”
- Operations Manager, Operation Function, Software Industry
About the Gartner® Peer Insights™ Voice of the Customer Recognition
“Voice of the Customer” is a document that synthesizes Gartner® Peer Insights™ reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process.
Ready to learn more?
Want to see why thousands of customers continue to choose Smartsheet? Explore verified reviews and dig deeper into the June 2025 Gartner® Peer Insights™ “Voice of the Customer” report below.
Disclaimer:
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Voice of the Customer for Collaborative Work Management, By Peer Contributors, 25 June 2025