Press Release

Smartsheet Named as a Leader in Enterprise Collaborative Work Management Evaluation by Independent Research Firm

Cited for its flexible collaboration capabilities and business-oriented workflow design


BELLEVUE, Wash., Oct. 24, 2018 -  Smartsheet (NYSE: SMAR) today announced that it is positioned as a leader in The Forrester Wave™: Collaborative Work Management Tools for the Enterprise, Q4 2018 report, published by Forrester Research, Inc.

The report evaluated collaborative work management (CWM) providers against 34 criteria designed to assess their current offering, strategy, and market presence, noting that “Smartsheet leads the pack with a balance of features and future strategy.” Smartsheet received the highest score possible in 19 criteria, including customer satisfaction, integrations, enterprise adoption rate, and workflow. 

“We’re very pleased to be named a leader in Collaborative Work Management Tools for the Enterprise by Forrester,” said Mark Mader, CEO, Smartsheet. “In our view, we’ve built our position as a leader by empowering customers, regardless of technical skill, to most effectively plan, track, automate, and report on work. We believe this recognition is validation not only of the value that Smartsheet is delivering for customers today, but of our vision to empower people, teams, and their companies to improve and transform how they work.”

In the report’s Vendor Review of Smartsheet, Forrester VP and Principal Analyst Margo Visitacion writes, “Smartsheet enables organizations to design customized workspaces to fit a broad number of use cases for business and technology professionals. Flexible collaboration capabilities allow people to work together on various types of content, regardless of whether they are internal colleagues or external partners or customers. A robust library of templates, reports, and dashboards further supports transparent communication.

“Data management, artificial intelligence, and business-oriented workflow design are Smartsheet’s most important differentiators. These capabilities enable teams to design tools that support project and process management that fits their needs with little formal technology support. Integrations and partnerships with vendors such as Google and Microsoft position the vendor well to address collaborative work management at the enterprise level.”

The report also asserts that collaborative work management (CWM) is no longer an emerging category, but is “essential for digital business.” The increased pace of digital business requires cross-functional teams to work together to deliver digital products and services to their customers, and those that do so will ultimately lead the market.

This recognition follows Smartsheet’s ENGAGE global customer conference earlier this month where the company announced more than twenty product enhancements designed to help organizations improve how they work, including a redesigned workflow engine and enhanced mobile applications. 

Read the full Forrester Wave™: Collaborative Work Management Tools For The Enterprise, Q4 2018 report, here.

About Smartsheet
Smartsheet enables teams to get work done fast and efficiently. Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet empowers collaboration, drives better decision making, and accelerates innovation for over 76,000 customers in 190 countries, including 96 percent of the Fortune 100. Smartsheet complements existing enterprise investments by deeply integrating with applications from Microsoft, Google, Salesforce, Atlassian, and many others.

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