Press Release

Smartsheet Recognized as a 2024 Gartner® Peer Insights™ Customers’ Choice for Collaborative Work Management for Second Consecutive Year

Smartsheet Recognized as a 2024 Gartner® Peer Insights™ Customers’ Choice for Collaborative Work Management for Second Consecutive Year


BELLEVUE, Wash, July 3, 2024 – Smartsheet (NYSE:SMAR), the enterprise platform for work management, has been recognized with a Customers’ Choice distinction in the 2024 Gartner Peer Insights Voice of the Customer in the Collaborative Work Management market for the second year in a row. Smartsheet scored the highest percentage of customers willing to recommend the platform (97%).* Smartsheet believes this consecutive  recognition establishes it as a customer preference with high user adoption. This recognition follows being named a Leader in the December 2023 Gartner® Magic Quadrant™ for Collaborative Work Management.

Gartner Voice of the Customer synthesizes Gartner Peer Insights reviews into insights for IT decision makers. Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption scores through a Customers’ Choice distinction

“Our customers have recognized Smartsheet as a Customers’ Choice for collaborative work management for a second consecutive year, “said Mark Mader, CEO, Smartsheet. “We feel our AI-powered, enterprise grade platform is built to serve their specific business needs, and they trust us to power some of their most critical workflows at scale. This consecutive recognition is meaningful to our team as we innovate for our customers so they can realize maximum value with the Smartsheet platform.”

Smartsheet Gartner Peer Insights Customer Reviews:

"Smartsheet's overall functionality and versatility are best in class. Setting up customized solutions for your business processes is a breeze. From managing large scale projects to simple data intake, there is not a platform out there that I would recommend more than Smartsheet."

Capacity Manager, Healthcare and Biotech


"My team and I work in Human Resources for a large public university and Smartsheet has proved [to be] an amazing tool with a great team behind it. We regularly use Smartsheet to organize sheets with hundreds of employees for dozens of departments, perform collaborative data audits, and use customized integrations for data entry into our HRM software. I love how Smartsheet allows users from different teams to collaborate and make communications highly visible with features like mentions and comments - making our project management workflow next to effortless."

HR Generalist, Education


"We LOVE Smartsheet. It has greatly improved so many processes. We have been able to streamline and automate and all without any additional development costs. Most importantly it has improved colleagues' lives because it has eliminated various time consuming and redundant tasks giving them the opportunity to do more engaging work."

Senior Project Manager, Finance

Smartsheet offers a robust set of enterprise-grade capabilities that empower everyone to manage projects, automate workflows and rapidly build solutions at scale, creating an environment for innovation. Whether streamlining service delivery, managing IT portfolios, or driving creative and marketing initiatives, Smartsheet is the all-in-one, AI-powered solution that aligns teams with organizational goals to accelerate business success.

*Rating based on 330 verified customer reviews as of March 31, 2024 in the collaborative work management category.



Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Voice of the Customer for Collaborative Work Management, By Peer Contributors, 24 May 2024


About Smartsheet

Smartsheet is the modern enterprise work management platform trusted by millions of people at companies across the globe, including approximately 85% of the 2023 Fortune 500 companies. The category pioneer and market leader, Smartsheet delivers powerful solutions fueling performance and driving the next wave of innovation. Visit to learn more.