ENGAGE 18 FAQ

Registration

What is the cancellation policy?

Full Conference Passes

  • Cancellations received before July 1, 2018 will be refunded in full.
  • Cancellations between July 1, 2018 and September 15, 2018 will be refunded, minus a $400 cancellation fee.
  • Cancellations made after September 15, 2018 (2 weeks prior to the conference start date): we are not able to provide any refunds.
  • To cancel your registration, please contact: [email protected]

Optional Pre-Conference Training Fees

  • Cancellations received before July 1, 2018 will be refunded in full.
  • Cancellations between July 1, 2018 and September 15, 2018 will be refunded, minus a $100 cancellation fee.
  • Cancellations made after September 15, 2018 (2-weeks prior to the conference start date): we are not able to provide any refunds.
  • To cancel your registration, please contact: [email protected]

I can no longer attend. Can I give my badge to a colleague?

You may transfer your badge to a colleague up to one week before the event at no charge. Contact [email protected] to request a badge swap.

I am having trouble registering. Can someone help?

Contact the event registration team at [email protected]

Do you offer a guest pass for spouses or guests to attend the evening events?

We’re not able to offer guest passes at this time. Given last year’s event sold out, evening events and all other conference sessions and activities are limited to ENGAGE conference attendees only.

Are kids allowed?

All ENGAGE attendees must be at least 18 years of age, and officially registered for the conference.

Housing

Where is the conference being held, and what are the hotel options?

ENGAGE is being held at Hyatt Regency Bellevue. We have discounted hotel room rates for conference attendees, available while supplies last. Book your hotel reservation directly with Hyatt Regency Bellevue online or call Hyatt reservations at 1.888.421.1442 and let them know you are attending the Smartsheet ENGAGE conference.

What are the room types and cost?

Standard King or Queen double room: $249; triple occupancy $274; quad occupancy $299 + applicable taxes on all rates.

How do I change/update my hotel reservation?

Contact Hyatt Regency Bellevue directly to make any changes to your reservation.

  • Change or update online
  • Call the Hyatt reservations at 1.888.421.1442

What is the hotel cancellation policy?

You may cancel your hotel room stay 24 hours prior to arrival at no charge. If you give less than 24-hours notice, you will be charged for the first night of your scheduled stay plus taxes.

I want to extend my trip. What are my options to book additional nights at Hyatt Regency Bellevue before and/or after the conference?

If you want to arrive early, or stay late, contact the Hyatt directly to check on availability and current rates outside of the official conference dates. Hyatt Regency Bellevue online reservations, or by phone at 1.888.421.1442

Flights

What is the closest airport?

Sea-Tac Airport (airport code SEA) is the closest airport, approximately 17 miles from The Bellevue Hyatt.

When should I plan to arrive and depart?

We recommend arriving on Monday, October 1st. You can pick up your badge and stop by the Smartsheet Innovation Center on Monday from 12:00pm-5:00pm. The conference concludes at 1:00pm on Thursday, October 4th.

If you are attending the optional pre-conference training (additional fee required) we recommend arriving on Sunday, September 30th. as the training will begin at 8:00am on Monday, October 1st.

The optional Smartsheet Certification Exams (limited to those that completed the pre-conference training) will be held on Thursday, October 4th from 1:00pm-5:00pm. If you will be staying for the exam, we recommend a 8:00pm or later departure on October 4th. Or departure on Friday, October 5th.

Policies

Are there any policies I should be aware of as part of the ENGAGE conference?

Pleaser review our ENGAGE Terms & Conditions, Events Code of Conduct, and Smartsheet Privacy Policy, which detail our registration and conference policies.

ENGAGE Terms & Conditions

Smartsheet Events Code of Conduct

Transportation

Is transportation provided to/from Sea-Tac airport?

You will need to arrange your own transportation to and from Sea-Tac airport. Taxis, Uber/Lyft, and Airport Shuttles are readily available. Rates typically average $50 for the 17-mile trip. Plan for 30 minutes drive time; up to 1 hour in rush-hour traffic.

Is parking at the Bellevue Hyatt available, and what is the cost?

There is an underground parking garage at the Hyatt. Valet fees are $32 per day; self-park rates are $25 per day, plus applicable taxes.

Meals

Which meals are included as part of the registration fee?

  • Monday, October 1: light refreshments from 12:00pm - 5:00pm
  • Tuesday, October 2: breakfast, lunch, and light dinner at the ENGAGE Welcome Reception at the Hyatt
  • Wednesday, October 3: breakfast, lunch, and light dinner at the ENGAGE Party at MoPOP
  • Thursday, October 4: breakfast and lunch

I have dietary restrictions. What are my options?

Please specify any dietary restrictions when you register for the conference, including Kosher, Halal, or other specially-prepared meals that are needed. Vegetarian, gluten-free, dairy-free, and nut-free options will be available as part of all meal offerings.

Special Accommodations

I have an ADA accommodation. Who can assist me?

Please note any assistance you need as part of the registration process, and we will contact you to discuss options. If you’d like to check on ADA accessibility prior to registering, please contact: [email protected].

Can I bring my spouse or children?

Conference attendees must be age 18 or over, and all require a conference pass for admittance. At this time, we are not able to offer a guest pass or +1 to the evening networking events.

Attire

What is the conference dress code?

Business casual for all daytime and evening events. We recommend dressing in layers as the hotel banquet rooms can run cool or hot throughout the day.

Speakers & Content

Is there a call for speakers or content?

Our call for speakers closed on April 15th. Those who submitted a proposed session topic will be notified of status on or before May 1st.

Additional Questions? Contact [email protected]