Premier Services and Support
We understand that enterprises need partners, not just vendors. That’s why whether you’re looking to customize Smartsheet for an individual work process or project, build a solid technical foundation for a broader team or work group, or get the training your organization needs to be successful, we have the services and support to make you successful.
Rely on fast answers when you need them the most from our world-class product support team.
24 / 5 dedicated email and phone support with the fastest response time, guaranteed.
Early bird access to registration for Smartsheet Academy, webinar trainings, and other events.
24 / 7 access to the Smartsheet Community, pre-recorded webinars, feature tutorials and more.
Committed Customer Success
Benefit from a dedicated Customer Success Manager (CSM) - your own Smartsheet advisor and partner for training and guidance.
Construct customized onboarding and new user training with your CSM to ensure users are immediately productive.
Beyond initial onboarding, your CSM continues to recommend usage scenarios and share learnings and best practices from our other successful clients.
Set your users up with individual, virtual coaching with our team of experts. Users choose what they need help with and we’re there.
Solve your toughest business problems with custom development services. We’ll help you build it right the first time.
Custom-fit any of our solutions to your company’s processes, workstyle, and specific stakeholder requirements.
Automation and Integration
Build a custom mobile app, a specialized integration with your core systems, or highly sophisticated workflow automation you can turn to our services team for a solution.
On-site Workshops and Trainings
Bring our consultants to your team for in-person custom solution development, workflow training, or a little of both.