Website Feedback Form
Download Website Feedback Form
Use this template to evaluate feedback from customers based on their experience with your business’s website. Sections are included to gauge visits to the website, reasons for visiting the site, and whether or not the site meets a customer’s needs. This template also includes space for customers to rank their likelihood of recommending the website to others, as well as space to write any additional comments or suggestions. This template is available in Microsoft Excel and PDF to easily download and customize for your business needs.
Customer Feedback Form
Download Customer Feedback Form
Excel | PDF | Smartsheet
Use this template to gather feedback from customers who have engaged with your business, product, or service and determine their satisfaction with their experience. This template includes space for customers to rank their overall experience with your business’s service, as well as an open space to include recommendations to improve their experience. Use this template, available in Microsoft Excel and PDF, to constantly improve your business, based on your customers’ input.
Employee Feedback Form
Download Employee Feedback Form
Gain insight into what your employees like most and least about their current role. With space to document department and specific aspects of the job they like, this template offers an easy way to rate overall employee happiness. This template is available in Microsoft Excel and PDF formats.
Feedback Report Form
Download Feedback Report Form
Excel | PDF | Smartsheet
This general, easy-to-use template is designed to acquire feedback for a variety of use cases from a multitude of people. The template gives you the structure of an efficient, targeted feedback form, with space to gather user information, like name and email, as well as an area to rate satisfaction levels and suggest additional comments. This template is available to download and use in Microsoft Excel and PDF.
New Employee Orientation Feedback Form
Download New Employee Orientation Feedback Form
Excel | PDF | Smartsheet
Use this template to evaluate employee satisfaction in terms of their onboarding and training process. This feedback form includes space to gather information on every aspect of the onboarding process, from on-the-job training to department orientation. With questions designed to target the satisfaction levels of each employee, this template can provide insight into what is — and what is not — working in regards to your new employee process.
Employee Satisfaction Form
Download Employee Satisfaction Form
Excel | PDF | Smartsheet
Use this template to gather feedback from employees to determine how satisfied they are as an employee at your company. With pre-written, targeted statements that employees can agree or disagree with, this template collects specific insight into an employees feelings about their role and the company overall. The answers they provide will help you determine what each employee is happy with, what they would change, and what dissatisfies them about their current role.
Training Feedback Form
Download Training Feedback Form
Excel | PDF | Smartsheet
This template is useful when you need to gather information surrounding a particular training process. Use this template to assess the overall usefulness of the training, the location of the training, and the trainer or instructor. This template includes an area for training attendees to agree or disagree to targeted statements that determine whether or not the training was a success. This template is available in Microsoft Excel and PDF formats.
Interview Feedback Form
Download Interview Feedback Form
Excel | PDF | Smartsheet
Use this interview feedback form to take notes and rate a job candidate during an interview. The template includes space to document the candidate’s name, position, past work experience, education or previous training, technical skills, and more. This template is designed to maintain consistent feedback during an interview that is easy to review post-discussion.
Student Feedback Form
Download Student Feedback Form
Assess and document a student’s overall satisfaction with a particular course or professor. Students can use this template to effectively evaluate specific aspects of a course or professor, such as knowledge level, preparedness, communication, alignment with expectations, and more. This template is available in Microsoft Excel and PDF formats.
Teacher Feedback Form
Download Teacher Feedback Form
This template offers an easy way to assess and document how a teacher is performing in their role. The teacher feedback form includes space to document the subject, grade, and content area(s) of the curriculum, as well as areas to comment on lesson plans, effectiveness of communication with students, appropriateness for age levels, and more. Download this template, offered in both Microsoft Excel and PDF formats, to gauge a teacher’s skill level and effectiveness.
Open House Feedback Form
Download Open House Feedback Form
Use this free, downloadable template after an open house to determine how much a potential buyer liked the house, and gauge the likelihood of receiving an offer from them. With space to rate the exterior and interior of the house, location, price, amenities, and floor plans, this template offers a quick, efficient glimpse into the thoughts of a potential buyer after viewing a house on the market.
Event Evaluation Form
Download Event Evaluation Form
You can use an event evaluation for any type of happening and customize the form for internal team members or event attendees. Once you determine the information you want to collect, including which aspects of the event or planning process you want to review, simply customize the form to meet your needs.
What Is a Feedback Form?
A feedback form serves as an easy way to collect targeted feedback from your audience and provide a more valuable service to clients, customers, users, and employees. The most successful organizations depend on feedback to capture relevant information, grow their business, and create a constant stream of new opportunities, or improve existing ones.
Feedback forms allow you to improve all aspects of your business, including product, delivery, and user satisfaction. Since customers are the foundation of any business, it is important to take their feedback to heart, and address any pain points when necessary.
There are many compelling reasons to leverage a feedback form when gauging issues, assessing your business, and researching productivity and likeability. Feedback forms can do the following for your business:
Give people an easier way to submit feedback
Generate real-time reports that highlight key aspects where your business can improve, such as metrics and follow-up responses
Get to know your customers better through their responses
Gauge which issues customers are running into most often
Predict why customers aren’t converting
Gain customers’ trust by listening to their opinions
Determine how likely customers are to recommend your business to others, or promote you via their own social channels
Measure customer experience, and view that data against the expectations of customers
Rate usability of a web page, service, or product
Collect insights on the quality of the content on website, apps, or other communication platforms
Share information gathered from feedback forms with stakeholders
Determine how much effort is required to change the issues customers reported
What Should You Include in Your Feedback Forms
Feedback forms should offer a concise, user-friendly design that gathers the most important information from the person submitting feedback. A form should be uncluttered and easy on the eye in order to encourage users to engage with the form and submit information asked of them in a simple manner.
To do so, you must assess the type of information and feedback that you want. Here is a list of potential components of a feedback form that can help you gather the data and information needed to improve your business and processes:
Targeted Questions: The bulk of the information and data will originate here.
Comments or Suggestion Boxes: This functionality gives people the ability to submit their own unique comments that might not be captured in the questions provided in the form.
Contact Information: Use this information to pinpoint exactly who is submitting what information. This can lead to a better and more thorough analysis of the results, as well as a way to contact the person afterwards to update them on changes or thank them for submitting feedback.
Satisfaction Rating: This feature offers the most efficient way to gain insight into someone’s thoughts and takeaways from a business, product, or process.
Overall Experience Rating: Collecting a rating that delves into someone’s overall engagement with the product allows you to better analyze the pros and cons of the system currently in place.
How to Design a Feedback Form
Creating an effective feedback form requires a little work, and a lot of thought about the type of data and responses that you want to elicit from respondents. The best kind of feedback form is robust, yet easy to follow and user-friendly, and encourages each participant to thoughtfully answer each question.
Fortunately, building a feedback form doesn’t involve complex data. In fact, all you need is the ability to create questions that help you gauge how the business, product, or process is fairing in the customer’s eyes. Follow these steps to design the most useful feedback form that will actually draw out responses from participants.
Create an Uncluttered, Easy-to-Follow Space: Anything that appears confusing or hard to follow will deter people from answering the questions, which will skew or limit your responses. To combat that issue, make sure your questions are concise and any preformatted answers or rating scales are easy to understand.
Label the Form Fields and Ask Clear Questions: Place each question close to the answer field to reduce the time it takes for users to respond. This placement will decrease both time and frustration for the user.
Make All Fields Optional: Forcing users to answer questions can dissuade them from completing the form. By setting all fields as optional, you allow users to choose the questions the want to answer. After all, collecting some answers is better than none at all.
Create a Logical Flow of Questions: Ensure all the questions you ask are positioned in a logical order. For example, don’t ask someone’s overall experience rating before you ask about their position or job title.
Use a Form that Is Compatible with Both Desktop and Mobile Devices: In today’s world of on-the-go technology, you never know when people will be using their phones to access your forms. Create mobile-friendly forms that are easy to answer and complete on any device.
How to Make a Feedback Form in Microsoft Word
Microsoft Word offers a variety of premade customizable forms, ranging from forms for volunteers to job descriptions to meeting minutes forms.
To create your own feedback form in Word that fits your needs, follow these simple steps:
Open a new Microsoft Word document.
When prompted by the pop-up window that offers pre-formatted templates, navigate to the Search bar at the top right corner of the page. Type Forms to see the variety of available forms.
Select the template that matches the type of feedback form you want to create. For example, if you want to create a public speaking review form, select the form titled Public Speaking Peer Review Sheet.
Add or edit copy to this form. Note: Even if a form doesn’t perfectly match your needs, more than likely, you can simply edit the copy.
Save the template and send it to your targeted list of users or customers.
What Is a 360 Feedback Form?
Businesses use a 360 feedback form to evaluate an employee based on anonymous feedback from managers, team members, and staff. This feedback form provides consistent, authentic, and actionable career advice to a particular employee. Separate from a performance review, which occurs annually and is usually conducted only by an employee’s manager, a 360 review is done more regularly, and allows other team members to share their experience.
What Is a Student Feedback Form?
Enrolled students complete a student feedback form at the end of a course to provide feedback on both the course and the instructor. Students can reflect on the term and voice their opinion on different aspects of the course — responses offer the academic institution a foundation for decision-making, like if a course should be continued, if an instructor should be promoted, or if a course should be altered.
What Is a Training Feedback Form?
A training feedback form gives participants of a specific training the opportunity to reflect on the effectiveness and relevance of the training or instructor. Use the results of this form to both alter the training to fit the needs of the attendees and better train the instructor to increase the efficiency of the training.
Tips For Your Feedback Forms
Feedback forms are a necessary and helpful part of business processes, but the effectiveness of your feedback forms depends on the copy and formatting of the form. As you create your feedback forms, keep these tips in mind to ensure that you gather the best, more useful results.
Reduce the time it takes to complete the form.
Don’t make any field compulsory.
Make it as easy as possible to understand and complete.
Craft the right questions, and remember to be concise and limit jargon.
Limit the overall number of questions.
Ask questions that you don’t already know the answer to.
When in doubt, don’t ask the question.
Include an open field to submit additional suggestions or comments, and don’t use pre-selected answers for every question.
Create consistent rating scales, if applicable.
Use information you already know about the person receiving the form to personalize the experience.
Encourage customers to share how they want progress to be made.
Add intrigue throughout the form.
Never forget: The customer is doing you a favor by filling out this form, so include a thank you.
What to Do with the Feedback
Once you’ve received responses and gathered the relevant information, it’s time to analyze the feedback and create action items to address the feedback. The key to this process is to listen to the users and respond to their concerns, both to win over upset customers and improve the experience for existing or new users.
Look for patterns in responses and transform that data into actionable business decisions. Demonstrate to users how your product helps them, launch more features that meet the needs expressed in the form, and eliminate old features that don’t provide value.
After completing these steps, show users what you’ve done by regularly following up to demonstrate the influential changes in your business, product, or process. This extra step will bring the feedback process full circle, and demonstrate to the user that you care about their concerns, frustrations, and issues, which, in the long run, benefits your company.
Create Web-Based Feedback Forms with Real-Time Work Management in Smartsheet
Empower your people to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as those needs change.
The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed.
When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time. Try Smartsheet for free, today.