Product Feedback Survey Web Form

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Product Feedback Survey Web Form

Product Feedback Survey Web Form
 

Give your customers a fast, easy way to give you feedback on customer satisfaction. Customize the form and then send a link via email or embed it in your website. Set change alerts to see new entries, and follow up with personal responses to customers.

Template design and key features

 

Customizable Columns

 
Purchase Date
Record date of customer purchases using the date picker
 
Survey Questions
Edit the customer survey question column headers in Column Properties
 
Responses
Collect customer responses with the dropdown — edit dropdown values in Column Properties
 
Your Email
Collect customer emails in the Primary Column (used for Smartsheet automated emails)
 
Responded to Email
Check off when customer follow up emails have been sent

Collaborative Features

 
File Attachments
Store photos, documents, & links
 
Alerts & Reminders
Set alerts for key dates & sheet changes
 
Comments
Log customer details, comments, & notes
 
Gantt Chart
Enable Gantt view to see a timeline
 
Calendar View
View & edit feedback in a calendar
 
Row Hierarchy
Organize surveys into collapsible sections
 
Sharing
Collaborate in real-time with your team
 
Update Requests
Request updates on response status
 
Web Forms
Collect surveys from your website
 
Mobile App
View & update your surveys on the go

Using the Web Form to collect product feedback

 

Sharing with different access levels

 

Collaborating on the feedback tracker with your team

 

Getting updates on customer follow up from your team

 

Connecting with your apps

 

Learning resources