Product Feedback Survey Web Form

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Product Feedback Survey Web Form

Product Feedback Survey Web Form

Give your customers a fast, easy way to give you feedback on customer satisfaction. Customize the form and then send a link via email or embed it in your website. Set change alerts to see new entries, and follow up with personal responses to customers.

Template design and key features


Customizable Columns

Purchase Date
Record date of customer purchases using the date picker
Survey Questions
Edit the customer survey question column headers in Column Properties
Collect customer responses with the dropdown — edit dropdown values in Column Properties
Your Email
Collect customer emails in the Primary Column (used for Smartsheet automated emails)
Responded to Email
Check off when customer follow up emails have been sent

Collaborative Features

File Attachments
Store photos, documents, & links
Alerts & Reminders
Set alerts for key dates & sheet changes
Log customer details, comments, & notes
Gantt Chart
Enable Gantt view to see a timeline
Calendar View
View & edit feedback in a calendar
Row Hierarchy
Organize surveys into collapsible sections
Collaborate in real-time with your team
Update Requests
Request updates on response status
Web Forms
Collect surveys from your website
Mobile App
View & update your surveys on the go

Using the Web Form to collect product feedback


Sharing with different access levels


Collaborating on the feedback tracker with your team


Getting updates on customer follow up from your team


Connecting with your apps


Learning resources