Responsible AI at Smartsheet
What does it take to deliver AI trusted by 85% of the Fortune 500? Learn how Smartsheet develops AI that’s responsible-by-design, ensuring your data remains protected, governed, and compliant.
Learn moreResponsible AI design principles
Data security and privacy
- Customer data stays private and protected.
- Customer data is never used to train third-party foundation models.
- All AI features follow Smartsheet existing security and compliance commitments, with secure handling and safeguards applied to model interactions, and respect all user permissions.
Accountability and control
- Every AI action will be auditable and reviewable by both end users and admins.
- Admins will have full control over which AI features are enabled and for whom, with user-level controls over what data AI can access.
- Every AI feature prioritizes human-in-the-loop decision making, with review/approval steps built-in.
Reliability and fairness
- AI outcomes must be consistent, dependable, and appropriate for the work they support.
- We continuously monitor and test quality — and hold ourselves to strict performance thresholds before any capability ships.
- We work with trusted partners to apply additional safeguards that improve robustness and reduce bias.
Transparent and explainable
- You'll always know when you're interacting with AI and when content in your workspace has been generated by AI.
- We provide visibility into how outputs are produced — what data was used and how conclusions were reached — so teams can review and validate results with confidence.
- We build with enterprise standards in mind, so you can confidently explain AI activity to stakeholders at every level.
Your data never mixes with other customers' data. We never allow a third party to train foundation models on your data. It never leaves your control. Every AI action or recommendation can be explained, audited, and traced back to its source.
Trusted AI architecture
Each AI request in Smartsheet passes through the application layer, which routes it to the model provider and returns the response — with no customer data retained by the provider at any point. Usage is logged separately, giving admins a complete record of AI activity without exposing it to our AI model partners, for security, oversight, and compliance at every step.
Trusted AI architecture
Each AI request in Smartsheet passes through the application layer, which routes it to the model provider and returns the response — with no customer data retained by the provider at any point. Usage is logged separately, giving admins a complete record of AI activity without exposing it to our AI model partners, for security, oversight, and compliance at every step.
Partners and infrastructure
Smartsheet builds on trusted cloud infrastructure and selects partners that share our commitment to enterprise-grade security, privacy, and governance. We've partnered with AWS to support secure, scalable AI experiences.
Additional Resources
FAQ
Yes, Smartsheet is actively pursuing ISO 42001 certification and is planning for compliance with the EU AI Act. As new authoritative frameworks or regulations are created, we will evaluate their requirements and work to align our AI practices accordingly.
We actively monitor AI’s environmental footprint, particularly within our cloud infrastructure. Smartsheet relies on AWS, whose commitment to carbon-free energy by 2030 supports our emissions strategy. Our Responsible AI approach emphasizes ethical technology use, and we also collaborate with our Private Equity partners to further understand and manage AI’s environmental impacts.
No, your data never leaves your control, never mixes with other customers, and never trains third-party foundation models.
Learn more about our generally available Smartsheet AI capabilities on our AI features page.