Help Desk Ticket Tracker with Form Template

Collect, triage and track IT requests to speed up the help desk ticketing processes. Lower time-to-resolution of tickets with automatic alerts to streamline communication.

help desk ticket template

Advantages of Smartsheet Help Desk Ticket Tracking System


The help desk ticket tracker and corresponding form allow you to track and manage all help desk intakes so you can quickly and effectively mitigate any issues.

Within the template, you can list tickets by urgency, track the submission date, collect important contact information from the requestor, and note the status of the ticket, keeping all important details in one easy-to-access location.

Set up automated alerts for all new entries that come in, lowering resolution times and keeping your team effective. You can also collaborate directly in the template, streamlining communication with both customers and employees.