Trust Center

508/VPAT Compliance

In 1998, the Congress of the United States of America amended the Rehabilitation Act to require Federal agencies to make their electronic and information technology accessible to people with disabilities. Inaccessible technology interferes with an individual's ability to obtain and use information quickly and easily. Section 508 was enacted to eliminate barriers in information technology, to make available new opportunities for people with disabilities, and to encourage development of technologies that will help achieve these goals.

The law applies to all Federal agencies when they develop, procure, maintain, or use electronic and information technology. Under Section 508 (29 U.S.C. ' 794d), agencies must give disabled employees and members of the public access to information that is comparable to the access available to others.

At Smartsheet, we’re committed to providing a positive customer experience to all of our customers - and part of that commitment means making our product accessible to everyone. We are working to continually improve our user experience with accessible and inclusive design, and adhering to the Web Content Accessibility Guidelines (WCAG).

Questions about 508/VPAT Compliance

What is Smartsheet's WCAG compliance?

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. Currently, Smartsheet is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of our product do not fully conform to the accessibility standard. 

We realize that all areas of our product are not yet fully accessible. Smartsheet recognizes that accessibility is an ongoing process, and we are continually working to meet our goals of full conformance and providing an inclusive experience for all our users.

Who performs Smartsheet's accessibility audit?

Smartsheet works with Level Access, a Digital Accessibility Vendor, to periodically audit the accessibility of our product. In addition, each product team at Smartsheet is responsible for performing manual accessibility testing for new products and features.

How do I request Smartsheet's VPAT?

As part of our commitment to accessibility, we provide a Voluntary Product Accessibility Template (VPAT) document that evaluates the accessibility of our product according to the Section 508 Standards. 

You can request a copy of our current VPAT by contacting us via the Security and Governance form.

We value your feedback. If you encounter any accessibility barriers while using Smartsheet or would like to provide us feedback, please contact support and we will get back to you. Your feedback will help us make improvements and will be shared with the relevant product team to incorporate into roadmap planning.