Smartsheet Privacy Policy

Updated policy: Effective on Nov 16, 2013

This privacy statement describes how Smartsheet.com, Inc. (“Smartsheet”) collects and uses the personal information you provide on the domain umbrella of www.smartsheet.com, our mobile sites and mobile applications, and any other application or access point we make available to you (collectively, our “Web Properties”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Validate TRUSTe privacy certification

Smartsheet is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the website www.smartsheet.com. Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Eric Browne at support@smartsheet.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint

TRUSTe will then serve as a liaison with us to resolve your concerns.

Collection and Use of Personal Information

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number and billing address
  • Unique Identifiers such as user name, account number, password

As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

When we collect information by means of you voluntarily submitting it to us, we will notify you as to why we are asking for it and how it will be used. Set out in this Policy are some of the circumstances when we might collect personal data and what it may be used for.

If you use the services offered on our Web Properties, we ask you to give us an email address, and if you elect to purchase a paid subscription to any of the services we offer, we ask you to provide certain financial information such as billing name and credit card number.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Respond to your questions and concerns

Our Service

We provide a work collaboration service from our Web Properties (the “Service”) that permits users to share information with each other by creating, uploading, and attaching information to shared "sheets" stored and accessed through our Web Properties. Our use and distribution of information that you submit or upload to these shared sheets, including any personal information you submit to sheets, is described in our User Agreement. This Policy does not apply to personal information that you upload to sheets.

Choice/Opt-Out

Customers can opt out of being contacted by us by following the opt-out instructions located in the e-mails we may send you, by changing your privacy settings in the Service, or by contacting us at any time.

However, Smartsheet reserves the right to send its existing customers certain communications relating to the Service as part of our commercial relationship with you, such as service announcements and administrative messages, without offering the opportunity to opt out of receiving them. If you do not wish to receive them, you have the option to cancel your account by logging in to your Smartsheet account, accessing the Account Admin menu, and clicking the Cancel Account link.

Testimonials

We post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personal information that is being displayed on our website under public pages please send your request to support@smartsheet.com.

Information Sharing

Except as provided for in our User Agreement or this Policy, we do not disclose your personal information to third parties without your consent.

All financial and billing information that we collect through the Web Properties is used solely to check the qualifications of prospective customers and to bill for the Service. This billing information is not used by Smartsheet for marketing or promotional purposes.

We do not sell any of your personal information to third parties or allow third parties to use it for marketing purposes.Smartsheet uses third-party intermediaries to manage payment processing. These intermediaries are solely links in the distribution chain, and are not permitted to store, retain, or use the information provided except for purposes of payment processing.

We may rely on third party service providers to assist us in other aspects of operating the Web Properties. For example, we may use third party data centers to host the Web Properties and third party storage providers.We obtain appropriate contractual and technical protections to limit these service providers’ use and disclosure of your personal information.

We release personal information if we believe we must do so to comply with the law, to enforce our User Agreement, or to protect the rights and safety of Smartsheet, our customers, and our individual users.

Cookies and Other Tracking Technologies

We may use cookies to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Links to Other Websites

Our Web Properties include links to other websites whose privacy practices may differ from those of Smartsheet. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Widgets

Our website includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Security

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at support@smartsheet.com.

In order to make a purchase from us, you must use our shopping cart provider to finalize and pay for your order. Its privacy statement and security practices will also apply to your information. We encourage you to read that privacy statement before providing your information.

Additional Policy Information

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our Service, you may correct, update, amend, delete/remove or deactivate it by making the change on our member information page or by emailing our Customer Support at support@smartsheet.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 5 days.

Safe Harbor

TRUSTe European Safe Harbor certification

Smartsheet complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. The company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor/

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Web Properties prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

Questions regarding this Policy or the practices concerning our Web Properties should be directed to Smartsheet's Security Administrator by online submittal or by regular mail addressed to Smartsheet.com, Inc., Attn: Security Administrator, 10500 NE 8th St. Suite 2000, Bellevue WA 98004.