General Privacy Notice Table

Categories of Personal Data Collected

Purposes of Processing

Categories of Personal Data Collected For Each Purpose

Legal Bases of Processing

(EU Users)*

How We Gather Data From You

Providing Our Sites; Personalization; or Event Registration & Contests.

Directly from You:

  • your name, email address, physical address, phone number, and other similar contact information;

  • professional and organizational profile information, such as title, department, and company size/revenue;

  • payment information, including partial credit card number and billing address;

  • content of feedback, testimonials, inquiries, support requests, and any phone conversations, chat sessions and emails with or to us; and

  • your image (still or video), voice, and other identifiers that are personal to you when you use certain features on the Services.

  • location information (e.g., from your language preference on the Sites or a provided address); and

  • any additional information you choose to share on the Sites.

From Third Parties:

  • event registration information (e.g., name, email, address, company, title, etc.) from event coordinators or vendors; and

  • location of devices, for example through IP look-up.

Automatically:

  • email addresses and phone numbers used to contact us; and

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.
Necessary to enter into or perform a contract with you (upon your request, or as necessary to make the Services available),
Establish, defend or protect legal interests,
Compliance with law, or
Legitimate interests**.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • search for or indicate interest in the Services;

  • register for or attend an event attended or hosted by Smartsheet;

  • communicate with us by phone, email, or other means; and 

  • fill out a webform, questionnaire, or other information request.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • download content from our Sites; and

  • communicate with us by email (e.g., opening emails or accessing links in the emails).

Marketing & Promotions; Customer Opportunities; or Advertising.

Directly from You:

  • location information (e.g., from your language preference on the Sites or a provided address); and

  • professional and organizational profile information, such as title, department, and company size/revenue;

  • usernames, aliases, and other authentication information with respect to optional features (e.g., Smartsheet Community).

From Third Parties:

  • name, email addresses, physical addresses, phone numbers, and other similar contact information; and

  • business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles.

Automatically:

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.

  • identifiers and information contained in cookies (see our Cookie Notice).
Legitimate interests**, or
With your consent.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • search for or indicate interest in the Services;

  • register for or attend an event attended or hosted by Smartsheet;

  • communicate with us by phone, email, or other means; and 

  • fill out a webform, questionnaire, or other information request.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • download content from our Sites; and

  • communicate with us by email (e.g., opening emails or accessing links in the emails).

Analytics & Improvement

Directly from You:

  • your name, email address, physical address, phone number, and other similar contact information if you choose to participate in a survey or user interface study.

From Third Parties:

  • location of devices, for example through IP look-up.

Automatically:

  • identifiers and information contained in cookies (see our Cookie Notice);

  • the full Uniform Resource Locators (URL) clickstream event data on our Sites, including referrer data, click event data (including date and time), content you viewed or search queries on our Sites, performance data (e.g., page response times), downloads, HTTP response codes, and page interaction information (e.g., clicks); and

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.
Legitimate interests**, or
With your consent.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • search for or indicate interest in the Services;

  • register for or attend an event attended or hosted by Smartsheet;

  • communicate with us by phone, email, or other means; and 

  • fill out a webform, questionnaire, or other information request.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • download content from our Sites; and

  • communicate with us by email (e.g., opening emails or accessing links in the emails).

Protect Rights and Prevent Misuse,

General Business Operations, or

Comply with Legal Obligation.

Directly from You:

  • name, email address, physical address, phone number, and other similar contact information.

Automatically:

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider; and

  • computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting.
Compliance with a legal obligation, or 
Legitimate interests**.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • search for or indicate interest in the Services;

  • register for or attend an event attended or hosted by Smartsheet;

  • communicate with us by phone, email, or other means; and 

  • fill out a webform, questionnaire, or other information request.

We may collect personal data directly from you when you:

  • interact with the Sites or community features; 

  • download content from our Sites; and

  • communicate with us by email (e.g., opening emails or accessing links in the emails).

 

 

Legitimate interests**.

*For the personal data from the EU that we process, this column describes the relevant legal bases under GDPR and local implementing laws of EU member states for processing personal data from the EU; this does not limit or modify the obligations, rights, and requirements under the privacy laws of non-EU jurisdictions. Additional information about our legal bases for processing particular categories of data is available upon request.

** For the personal data from the EU, the processing is in our legitimate interests, which are not overridden by your interests and fundamental rights.